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Notifications | Communifire Documentation

Comments (3)

   
tpeluso

is there a way to have notifications trigger an email that brings people back to the sight?  

9/20/2018 05:48 PM
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by
   
gskamau

Hey Teresa,

The Inactive User Email sends an email to users who haven't been active after a certain amount of time.

Grace

9/20/2018 11:53 PM
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by
   
tpeluso

I cannot seem to locate where to set user defaults for email notifications.  is there just one setting - on / off? please advise - thanks so much!

9/20/2018 06:21 PM
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by
   
gskamau

Hey Teresa,

Email notifications can only be turned on or off. Users can unsubscribe from forums and from discussion posts created by other users.

Grace

9/20/2018 11:53 PM
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by
   
sjoyner17

Is there a way to turn off notifications on for cases?

4/23/2021 02:51 PM
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by
   
gskamau

Hi Samuel,

You can turn off email notifications for cases by turning off case-related emails in Control Panel > System > Email Templates. Search for emails with "issue" in the name, edit the email, and uncheck the Active box.

You can reduce in-platform notifications for cases by assigning the case to a specific user or restricting who can be assigned cases. Please refer to the Case Notifications section on the Cases page for who gets notifications for cases.

Grace

4/23/2021 04:23 PM
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