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Email Settings | Communifire Documentation

Comments (3)

   
gchalk

Hello,

Since we are not using jhu.edu as our domain name, we really don't have mail servers for our Communifire site.  Can you recommend a third party vendor to work with to setup the mail server?

Will Sendgrid work?  Do their services provide everything required by Communifire?

Thanks for your help,

Guy

16 days ago
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gskamau

Hi Guy,

Is this for outgoing emails - emails sent from Communifire?

Or is this for incoming emails - emails Communifire should parse as forum replies and/or cases?

Grace

15 days ago
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gchalk

Hi Grace,

I'm pretty sure it is for inbound emails.  It is for replying by email to discussions and other notifications.   Rebecca Shore  Please confirm.

Thanks,

Guy

15 days ago
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gskamau

Hi Guy,

Yes, incoming email settings are for replying to discussions or cases by email, which I was troubleshooting with Rebecca in this discussion. I'm checking with our team whether a third party service can be used for inbound emails.

Grace

15 days ago
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gchalk

Thank you!

15 days ago
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gskamau

Hi Guy,

We don't have a particular recommended third party email service, but Sendgrid would work for this. The catch-all account should be on a domain that you own (e.g. catchall@ourdomain.com) and that is exclusively for your Communifire site.

Grace

14 days ago
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by

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