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Email Settings | Communifire Documentation

Comments (3)

   
gchalk

Hello,

Since we are not using jhu.edu as our domain name, we really don't have mail servers for our Communifire site.  Can you recommend a third party vendor to work with to setup the mail server?

Will Sendgrid work?  Do their services provide everything required by Communifire?

Thanks for your help,

Guy

1/6/2021 08:00 PM
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gskamau

Hi Guy,

Is this for outgoing emails - emails sent from Communifire?

Or is this for incoming emails - emails Communifire should parse as forum replies and/or cases?

Grace

1/7/2021 12:36 AM
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gchalk

Hi Grace,

I'm pretty sure it is for inbound emails.  It is for replying by email to discussions and other notifications.   Rebecca Shore  Please confirm.

Thanks,

Guy

1/7/2021 01:30 PM
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gskamau

Hi Guy,

Yes, incoming email settings are for replying to discussions or cases by email, which I was troubleshooting with Rebecca in this discussion. I'm checking with our team whether a third party service can be used for inbound emails.

Grace

1/7/2021 07:21 PM
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gchalk

Thank you!

1/7/2021 07:37 PM
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gskamau

Hi Guy,

We don't have a particular recommended third party email service, but Sendgrid would work for this. The catch-all account should be on a domain that you own (e.g. catchall@ourdomain.com) and that is exclusively for your Communifire site.

Grace

1/8/2021 04:53 PM
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