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Create Video | Communifire Documentation

Comments (4)

   
mdrain

Is the above list of file types that can be uploaded correct? I just tried to upload a mov file in Communifire 6 and received a message that "Only mp4, webm, ogg, ogv are allowed." I uploaded an mp4 file, and the video was sized too large.

8/3/2018 02:36 AM
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gskamau

Hey Maxwell,

Go to Control Panel > System > System Properties and search for AllowedFileTypesToBeUploaded. Add mov to the CSV list. In Control Panel > Content > Video > Video Settings , you can set the maximum file size for videos.

Grace

8/3/2018 04:07 PM
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mdrain

Thanks, Grace. I updated the default settings to include mov and now receive the following player error: "No compatible source was found for this media." and a black screen.

8/3/2018 04:18 PM
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gskamau

Try pressing Ctrl + Shift + R.

8/3/2018 06:24 PM
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mdrain

I pressed it many times. The player is broken.

8/3/2018 06:26 PM
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gskamau

This appears to be a bug. I've created a case with our development team to look into it. We'll contact you once a fix is available. As a workaround, you can upload the video to YouTube and share it in Communifire using the URL.

8/3/2018 06:54 PM
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mdrain

This is a pretty significant bug. Are we talking weeks or months until a fix? 

Feel free to remove or move my posts after I hear back on the time line.

Thank you.

8/3/2018 08:45 PM
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mdrain

Also, the "Content width (px)" video setting changed the width of the mov video player (although it doesn't work) but has no effect on the mp4 video player.

8/3/2018 04:22 PM
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gskamau

Hey Maxwell,

The content width setting is for the embed code on the video page.

Grace

8/6/2018 05:03 PM
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ammie

Is there a way to see stats on how many users have downloaded a video? 

4/9/2019 07:23 PM
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mtrujillo

Hey Ammie, there aren't any stats to see how many people have downloaded a video, only for viewing the video.

4/9/2019 07:41 PM
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