Case projects help organize cases in a space. You can filter, add, edit, and delete case projects from the Manage Space section.
Cases in a project also can be organized by categories. See Manage Space: Project Categories.
Notes:
If you added email settings, go to Control Panel > System > General Settings > Email Settings and check Allow emails to be parsed and posted as cases and Enable case reply via email.
If you're using a Gmail email account for the incoming mail server, enable access from less secure apps:
You may see the following error in the exception log.
Type: EmailResponder ProcessEmails Failed. ProjectID: 484 Exception Message [ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure) Stack Trace at void Limilabs.Client.IMAP.Imap.(string , string ) at void Limilabs.Client.IMAP.Imap.LoginPLAIN(string user, string adminUser, string adminPassword) at void Limilabs.Client.IMAP.Imap.UseBestLogin(string user, string password) at void Communifire.BL.EmailResponder.ProcessEmails(EmailServer server)
To fix this, follow the steps below:
Note: When you delete a case project, all the cases in that project are also deleted.
Once case creation and reply via email are enabled, and email settings are configured for a case project, users can create new cases by sending emails to the project's email address. Additionally, replies to case notification emails will be automatically added as comments within the case.
Axero checks the inbox every 5 minutes for new emails, creating cases or posting comments on behalf of the user. It uses the sender's email address to identify the user. If no matching user account exists, Axero will automatically create one.
You can adjust the email scanning interval by going to Control Panel > System > System Properties and editing the EmailResponderPingInterval property to your preferred interval in minutes (e.g., 3).
Note: All emails sent to the project's email address will be processed as cases, so space administrators should monitor for potential spam. Site administrators can manage users, including deleting or banning accounts, via Control Panel > People > Manage People.
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