Manage case projects, categories, statuses, and priorities in Manage Space. Case projects are a way to organize cases in a space. Cases in a project can be further organized by categories. Case statuses are a way to indicate the progress of a case. Case priorities are a way to indicate the urgency of a case. Add, edit, and delete case projects, categories, statuses, and priorities in Manage Space.
Manage Space: Case Projects
Manage Space: Project Categories
Manage Space: Case Statuses
Manage Space: Case Priorities
Case Comment Permissions
Case Comment Internal Permissions
How to Set Up Private Case Submission
You can set case permissions so space members can only see the cases they submitted, and space administrators and moderators can see all cases. Private case submission protects user data and makes conversations available to relevant parties only.
Enable Due Date for Cases
Enable the due date feature for cases to better manage projects and milestones.
Enable Case Escalation
Case escalation escalates a case to another person based on space roles. The case escalation feature helps teams automate ticket management.
How to Enable Case Creation via Email for a Case Project
When you've enabled case creation and case reply via email, people can send emails to an email address to create a new case in the case project. People can also reply to case notification emails, and the reply will be posted as a comment in the case.
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