Case Permissions | Communifire Documentation

Case permissions control who can see, create, and manage cases.

Setting Case Permissions

1. From the space, click Manage Space > Permissions.
2. In the dropdown menu, select Case.
3. Check or uncheck permissions.
4. Click Save Changes.

Case Permissions

How to Set Up Private Case Submission

You can set case permissions so space members can only see the cases they submitted, and space administrators and moderators can see all cases. Private case submission protects user data and makes conversations available to relevant parties only.

1. From the space, click Manage Space > Permissions.
2. In the dropdown menu, select Case.
3. Check the View permission and uncheck the View All permission for the Member role. 
4. Check the View and View All permissions for the Administrator and Moderator roles.
   
5. Click Save Changes.