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Update File in Office Online | Communifire Documentation

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Comments (5)

   
mia.cusack

Hi, this functionality does not appear to be working on our platform anymore, is there a global issue or could you please check our system and fix? Thanks!

 

hub.waterforwomenfund.org

6/19/2020 12:44 AM
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gskamau

Hi Mia,

There appears to be a bug with creating and editing Office files currently. Our development team is working on it. We'll let you know when a fix is available.

Grace

6/19/2020 01:01 AM
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mia.cusack

Thanks Grace, have logged as a bug issue also - looked forward to the fix!

6/19/2020 01:30 AM
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cbunts

HI Grace,

I am experience an issue as well but since I just got our integration set up today, I dont know if the issue is related.  I get this error

6/19/2020 06:22 PM
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Foster

Hi Chris,

We can update your site to fix this issue for you. However, the site will go down for about 3-5 minutes. Would you like us to do this now or update your site over the weekend?

Thanks,
Foster

6/19/2020 06:41 PM
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cbunts

Let's do it over the weekend please.  Saturday night is the best time.

Thanks

6/19/2020 06:44 PM
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Foster

It will be done over the weekend. If you still have issues by Monday, please let us know. Thank you!

6/19/2020 06:45 PM
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cbunts

Hi Foster, 

I am still getting the same message.  Do you know if the change went in?

6/22/2020 01:45 PM
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Foster

Hi Chris,

There was a delay in getting your site updated this weekend. We plan to update your site in the next day or two. I apologize for the delay. I will reach out to you directly once the fix is in place.

Thanks,
Foster

6/22/2020 03:32 PM
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Foster

Hi Chris,

This issue is now fixed for you. Please create a case if you continue to have any issues.

Thanks!
Foster

6/23/2020 01:05 PM
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cbunts

Thanks Foster,

It is working

6/23/2020 08:23 PM
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by

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