Domain Configuration | Communifire Documentation

In Domain Configuration, you can configure your intranet so you can access it from multiple domain names. This includes setting up your own custom domain name.

Custom Domain Name

We recommend choosing a domain name that characterizes your company and its culture. A unique domain name will impart an identity to your community. Here is an example:

Your domain during the implementation process: acme.communifire.com
Recommended new domain: community.acme.org or myacme.com

Setting up a custom domain

Step 1: Configure your domain or subdomain DNS record

• For a custom domain URL like myacme.org, point your domain A record value to 35.175.38.207 
• For a custom domain with a subdomain like community.acme.org, point your subdomain CNAME record value to: 
  axero-new-alb-1517955061.us-east-1.elb.amazonaws.com 
  
  If you are located in the EU, point your subdomain to: 
  axero-eu-nlb-server-72a926a344d55963.elb.eu-north-1.amazonaws.com

Refer to your domain provider's help resources for instructions on adding or changing the A record.

Step 2: Set up SSL certificate

Axero will maintain your SSL certificate including the annual maintenance. With this approach, we generate the SSL certificate and will manage the automatic renewal as long as you are an active customer with us; ensuring your site is always secured and your SSL availability does not depend on a manual process.

A. Custom Domain Root: Sites that are custom domain root, like myacme.org, we generate a Let's Encrypt SSL Cert with 3-month renewals after the site points the domain name to 35.175.38.207 (step 1)

    Steps:

1. Once your site is pointed to 35.175.38.207 Axero will create the SSL certificate and no further steps are needed.

B. Subdomain Sites: For sites that are a subdomain site, like community.acme.org, we will use AWS Cert Manager with annual renewals as our standard certificate process:  

    Steps:

• Axero will provide you with a CNAME record for your team to add to the DNS record for your site. This CNAME record will be unique to you, and once generated will expire within the next 72 hours if not added.

• Once you have confirmed you have added the CNAME record, AWS Cert Manager will be able to generate an SSL Cert for you in perpetuity as long as the CNAME record is not removed from your DNS. In addition, Axero will update our configuration settings including an update to the SSL certificate associated with the site

• After Axero completes step 2, your new site should be all set up. 

How to Access Domain Configuration in your Axero Intranet

Add Domain - See Custom Domain Name above

Edit Domain 

Delete Domains