Domain Configuration | Communifire Documentation

In Domain Configuration, you can configure your intranet so you can access it from multiple domain names. This includes setting up your own custom domain name.

Custom Domain Name

We recommend choosing a domain name that characterizes your company and its culture. A unique domain name will impart an identity to your community. Here is an example:

Your domain during the implementation process: acme.communifire.com
Recommended new domain: community.acme.org or myacme.com

Setting up a custom domain

Step 1: Point your domain A record

• For a custom domain URL like myacme.org, point your domain A record to 35.175.38.207 
• For a custom domain with a subdomain like community.acme.org, point your subdomain to: 
  axero-new-nlb-5d109a42169bbd61.elb.us-east-1.amazonaws.com
  
  If you are located in the EU, point your subdomain to: 
  axero-eu-nlb-server-72a926a344d55963.elb.eu-north-1.amazonaws.com

Refer to your domain provider's help resources for instructions on adding or changing the A record.

Step 2: Create a private support case 

Include the following information in the case:

• Your full domain name.
• If you have an SSL certificate with a .pfx file extension, zip the file up and attach it to the case.
  
  • For a custom domain like community.acme.org, you can provide a wildcard SSL certificate that covers all subdomains (e.g. *.acme.org).
  • Provide the password for the .pfx file.
• If you don't have a .pfx file, provide the following information. This should be the same information you used with your SSL provider.
  • Common Name (usually your domain name)
  • Organization
  • Organizational Unit
  • City
  • State
  • Country

Step 3: Complete SSL Certificate Request

After you submit the private support case, Axero will generate a Certificate Signing Request (CSR) for you within 1 business day. Once we provide you with the CSR, use the CSR to download an SSL certificate from your SSL provider. This will enable your SSL certificate to work on our servers.

In your SSL provider's website, rekey your SSL certificate using the CSR. If asked for the operating system, select IIS 8 or Windows Server.

The below screenshot is from GoDaddy. Refer to your SSL provider's help resources for instructions on completing a certificate request.

How to Access Domain Configuration in your Axero Intranet

Add Domain - See Custom Domain Name above

Edit Domain 

Delete Domains