ServiceNow Integration Administrator Setup | Communifire Documentation

When you set up ServiceNow integration, you can view your ServiceNow incidents in Communifire.

The following information will be displayed in Communifire:

• Incident ID
• Title
• Creator
• Last updated by
• Last update date
• Number of comments

This guide will walk you through the steps to setup ServiceNow integration as an administrator.

1. In ServiceNow, search for Application Registry.
   
2. Click New.
   
3. Click Create an OAuth API endpoint for external clients.
   
4. Enter a Name for the application.
5. In Redirect URL, enter your site's redirect URL. This is your site URL followed by /oauth2/ServiceNow/callback. (e.g. https://myintranet.com/oauth2/servicenow/callback or https://myintranet.communifire.com/oauth2/servicenow/callback)
6. (Optional) In Logo URL, enter a link to an image for the app. The image will appear when users connect their account.
7. Click Submit.
   
8. Click the application you created.
   
9. Copy the Client ID and Client Secret and save them for later.
   
10. In Communifire, go to Control Panel > System > System Properties.
11. Search for servicenow.
12. Edit the ServiceNowIntegrationEnabled property.
    
13. Set the value to true.
14. Click Save.
    
15. Click System > Integrations.
    
16. Click Add Connected Account.
    
17. Select ServiceNow.
    
18. Fill out the following:
    • Display Name: This name will appear in users' My Integrations page when they connect their account.
    • Service Now Instance URL: Enter the ServiceNow instance URL.
    • App Client ID: Paste the client ID.
    • App Client Secret: Paste the client secret.
    • Available in top level community: Allows this account to be selected when configuring ServiceNow in a top level Page Builder page.
    • Available in Spaces: Allows this account to be selected when configuring ServiceNow in a space Page Builder page.
19. Click Save Settings.
    
20. Click System > Page Builder.
    
    
21. Add or edit a Page Builder page.
22. Click Widgets.
    
23. Drag a Content List widget on to the page.
    
24. Click the gear icon > Edit properties.
    
    
25. In Widget sub type, select ServiceNow Incidents.
    
26. Select the ServiceNow account.
    
27. Set Total items to display.
28. Click Save Widget.
    
29. Click Publish changes.
    
30. Click Go to page.
    
31. Click Connect.
    
32. Log into ServiceNow if necessary.
33. Click Allow.
    
34. Refresh the Page Builder page.
    

User Setup Guide

ServiceNow Integration User Setup