ServiceNow Integration Administrator Setup | Communifire Documentation

When you set up ServiceNow integration, you can view your ServiceNow incidents in Communifire.

The following information will be displayed in Communifire:

• Incident ID
• Title
• Creator
• Last updated by
• Last update date
• Number of comments

Step 1: Configure the ServiceNow App

1. In ServiceNow, search for Application Registry.
2. Click Application Registry.
3. Click New.
4. Click Create an OAuth API endpoint for external clients.
5. Enter a Name for the application.
6. In Redirect URL, enter your site URL followed by /oauth2/ServiceNow/callback. (e.g. https://myintranet.com/oauth2/servicenow/callback or https://myintranet.communifire.com/oauth2/servicenow/callback)
7. In Logo URL, enter a link to an image for the app. The image will appear when users connect their account. (Optional)
8. Click Submit.
9. Click the application you created.
10. Copy the Client ID and Client Secret and save them for later.

Step 2: Configure Communifire

1. In Communifire, go to Control Panel > System > System Properties.
2. Search for servicenow.
3. Edit the ServiceNowIntegrationEnabled property.
4. Set the value to true, then click Save.
5. Click System > Integrations.
6. Click Add Connected Account.
7. Select ServiceNow.
8. Fill out the following:
   • Display Name: This name will appear in My Integrations when a user has connected their account.
   • Service Now Instance URL: Enter the ServiceNow instance URL.
   • App Client ID: Paste the client ID.
   • App Client Secret: Paste the client secret.
   • Available in top level community: Allows you to use this account when adding a ServiceNow widget on top level Page Builder pages.
   • Available in Spaces: Allows you to use this account when adding a ServiceNow widget on space Page Builder pages.
9. Click Save Settings.

Step 3: Add a ServiceNow Widget to a Page Builder Page

1. In the Control Panel, click System > Page Builder.
2. Add or edit a Page Builder page.
3. Click Widgets.
4. Drag a Content List widget on to the page.
5. On the widget, click the gear icon > Edit properties.
6. Update the widget Title.
7. In Widget sub type, select ServiceNow Incidents.
8. In Connected Account, select the ServiceNow account.
9. Set the Total items to display.
10. Click Save Widget.
11. Click Publish changes.
12. Click Go to page.

Once the page is created, users can connect to ServiceNow in Communifire. See ServiceNow Integration User Setup .