Cloud Site Upgrade Process | Communifire Documentation

The Axero team publishes a new version of Communifire every month that is available to both cloud customers and on-premise customers. The Axero team automatically updates all cloud sites at least once per month (depending on QA release approval). For a list published fixes and features, visit New Enhancements .

Summary

• Sites are upgraded once per month and/or by customer request.
• Sites update windows are communicated in advance via email
• Axero uses an automated upgrade tool to backup and upgrade sites.
• Axero monitors sites after an upgrade to ensure the upgrade went smoothly.

How do I know if my site will be upgraded?

Your Communifire site will be updated regularly to ensure you have the latest patches and features. The first step to upgrading cloud sites are to determine which sites must be upgraded. Your site may be updated if either condition below applies:

1. Axero determines all sites should receive the latest patches. Axero upgrades all sites at least once per month.
2. Customer would like a patch that is available but does not want to wait until the end of the month. Customer submits a private case and requests an upgrade. 

When will my site be upgraded?

Upgrade windows are typically communicated one week in advance, and typically occur in the early-morning hours Eastern Time on weekends (e.g., 3am ET on Sunday morning).

What happens during the upgrade?

Axero follows a standardized set of steps to upgrade sites. Your site will be backed up to ensure there is no data loss, and Axero will monitor your site after the upgrade to make sure the upgrade went smoothly. If you have a case open with us, we will notify you that your site was upgraded. The full upgrade process is as follows:

1. Axero team receives list of sites that must be updated using our automated upgrade tool.
2. Axero team disables site monitoring to prevent site down notifications from being sent to our support team.
3. Automated upgrade tool takes site offline to prepare backup and upgrade. Your site will remain offline for up to 15 minutes.
4. Automated upgrade tool creates a full backup of your site. Axero can use a backup to restore your site if needed.
5. Automated upgrade tool applies updates to your site.
6. Automated upgrade tool brings site online.
7. Axero team re-enables site monitoring. 
8. Axero team will reply to any open customer cases awaiting an upgrade.

We’re happy to answer your questions. Should you have questions any about the upgrade process, please let us know. We love hearing from customers.