Cloud Site Upgrades | Communifire Documentation

At Axero, we're dedicated to identifying and resolving your top business needs and are consistently developing new features that enhance our platform. Our updates are strategically planned to incorporate user feedback and introduce innovations that improve your digital workspace.

Types of Releases

To ensure your site benefits from the latest developments, we offer two types of updates:

• Global Release: This is the latest and most stable Axero version, constantly refined to address any issues reported by our customers. The Global Release represents our commitment to providing a robust and reliable platform for all users. If your site needs to be upgraded to the latest Global Release, please contact our support team by opening a support case.

• Limited Release: Issued after the latest Global Release, this version includes features still being tested. It's perfect for those eager to explore the newest functionalities of the Axero platform, even as we fine-tune them. If a Limited Release addresses a specific issue you're facing or includes a new feature you're eager to try, submit a support case for us to review your site for an update.

Follow our New Enhancements page to receive updates on the features included in each release.

Upgrade Process

• Scheduling and Communication: We proactively schedule Global Release upgrades and inform you well in advance. Updates are communicated via email, typically a week before the upgrade, which is usually carried out in the late evening hours (Eastern Time) on Mondays or Thursdays to minimize disruption to your business operations.

• Efficient Upgrades: Our process leverages an automated tool for a seamless upgrade experience. This includes:

  • Backup: Before any changes, we back up your site to prevent data loss.
  • Update: Your site is temporarily taken offline to apply the updates and then brought back online.
  • Monitoring: We then closely monitor the platform to ensure the update's success.

• Eligibility and Timing: Through regular assessments, we identify which sites are due for an upgrade, ensuring you always have access to the latest patches and features. Our goal is to keep your platform updated with minimal impact on your daily operations.

We're Here to Support You

This streamlined approach to upgrades is part of our commitment to providing a robust, reliable platform, ensuring that you and your team can focus on what you do best, with the confidence that your digital workspace is always performing at its peak.

If you have any questions about the upgrade process or need further assistance, please don't hesitate to reach out by submitting a support case. Our team is dedicated to providing the support you need and values your feedback.