Our customers have a strong voice when it comes to planning our development road-map. It's how Communifire grows and evolves. Since the beginning, we've been working with customers to expand the value of communication, knowledge management, and collaboration into new areas, focusing on creating useful functionality and solutions.
This policy does not apply to bugs. See our Bug Fix Policy to learn about our approach to bug fixing.
The first step in making a feature request is to submit it into our public Suggestions and Feedback discussion forum. We encourage and display comments from customers to help understand the requested feature and how it might be valuable for all customers. Please make sure that you include all the details about the feature and include examples, use cases, user flows, or diagrams to illustrate your need for the feature. It helps us if you are as detailed as possible and explain what the feature might look like, how it should work, and the impact it might have for your organization.
Our product managers and Customer Success Team review the suggestions on a regular basis. We do our best to provide consistent updates, however, we cannot guarantee every feature request will be addressed by our team.
When a feature request comes in, we start with this question: Where does it fit in the Communifire product roadmap? From that answer, there are three paths forward:
We’re not going to do it - If we’re not going to do it, we tell the customer. This sets expectations and lets the customer know if they need to explore a workaround, develop their own integration with our REST API, or consider switching to another product. We are happy to help and provide our assistance.
We’d like to do it – This may be a feature that we’ve discussed internally. It may be scheduled on our roadmap. Or, it may be something that is on our roadmap but not yet scheduled. We will seek to find more information and investigate the situation. We want to know what a customer was experiencing when they decided to submit the request. Once we know more facts, our product team can start thinking about options.
We don’t know – This is similar to #2 but we haven't yet identified where the feature fits in the product roadmap and the value it provides. These are features that maybe we’ll explore in the future.
Our Customer Success Team may ask for further information about the feature to determine if:
We're continuously improving and updating our products. To see the latest changes, updates, bug fixes, and new features, please take a look at the New Enhancements page.
When we plan a new feature release, we use many factors to help decide which suggestions to implement, including:
While we have internal roadmaps for future releases, we don’t publish roadmaps with specific release dates.
Axero management has established internal policies to ensure that systems under development are engineered to satisfy the user's requirements, within determined cost, schedule, and quality guidelines. Our System Development Life Cycle policy (SDLC) provides a structured approach to managing development projects.
The Axero SDLC consists of the following phases:
A process model covers the whole life cycle and defines each phase described above. It also defines the tasks and activities to be performed within that phase. Axero primarily follows Agile (Scrum) system development and occasionally introduces Waterfall methods to add structure during the Evaluate System Readiness phase.
The Axero Software Development Team is self‐directed, operating in successive iterations (typically 2 to 3 weeks) and adapts its development plan at the end of each iteration.
During the execution of our SDLC, we often consult to customers to obtain feedback and guidance in how expectations for new features can be met. These include formal customer interviews and group brainstorming sessions. Occasionally—at our discretion, and if we feel it provides value for our development team—we give customers access to alpha releases and/or access to trial installations to verify functionality.
To get access to new features and software updates, you will need to upgrade to a release that contains the change. Please contact our Customer Success Team here to schedule your upgrade.
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