Contact Requests | Communifire Documentation

Communifire comes with a Contact Us page which your intranet members can use to contact site administrators. The Contact Us URL is /contactus (e.g. myintranet.communifire.com/contactus or myintranet.com/contactus). You can add a link on your homepage to provide people with a quick link to the Contact Us form.

Once the form opens, a user can fill in the following fields:

• First name
• Last name
• Company
• Website
• Phone
• Email address
• Request type: General Information, Feedback, Bugs, Violations or Abuse, or Other.
• Message

Once the user clicks Send, the details of the request are saved in the Control Panel. Site administrators and moderators also receive an email notification.

How to Manage Contact Requests

To view and manage contact requests, go to Control Panel > Content > Contact Requests. You can filter contact requests by type and delete messages.

How to Set Which Roles are Notified About Contact Requests

By default, site administrators and moderators are notified by email when a contact request is submitted. You can change which top level roles are notified about contact requests.

1. Submit a private case to have the Axero team add the ContactRequest.All.RoleIDs system property to your site.
2. Once the system property is added to your site, go to Control Panel > People > Roles.
3. The Roles page lists top level roles and role IDs. Create a comma-separated list of the role IDs you want to be notified about contact requests. (e.g. 1,2,6,10)
4. Go to System > System Properties.
5. Search for ContactRequest.All.RoleIDs and edit it.
6. Enter the comma-separated list of the role IDs, then click Save.

How to Notify Specific People by Contact Request Type

By default, only site administrators and moderators are notified by email when a contact request is submitted. You can set specific email addresses to receive contact requests by request type. You can use these settings to notify certain non-site-administrator and non-moderator users when certain contact requests are submitted.

1. Go to Control Panel > System > System Properties.
2. Click Contact Form Settings.
3. Edit the following system properties and enter a comma-separated list of email addresses. (e.g. alice@email.com,bob@email.com )
   • ContactRequest.Bugs.EmailID: Emails to send bug messages to.
   • ContactRequest.Feedback.EmailID: Emails to send feedback messages to.
   • ContactRequest.GeneralInformation.EmailID: Emails to send general information messages to.
   • ContactRequest.Other.EmailID: Emails to send other messages to.
   • ContactRequest.ViolationsAbuse.EmailID: Emails to send violation or abuse messages to.