Technology Partner: Teleion | Communifire Documentation

Axero and Teleion have partnered since 2023 to help customers implement, manage, and operate their Axero sites. Our partnership offers a unique opportunity for customers to enhance their own resources with experts on the Axero platform in a variety of roles.

ABOUT TELEION

Founded in 2008, Teleion is born out of a passion for working with clients to understand and solve real world business problems. We deliver fast, measurable, repeatable success for our customers and believe in the power of diversity, engaged employees and industry expertise. We build relationships and deliver results to small, medium and Fortune 50 clients. Our team consists of both onshore and offshore talent.

PASSION FOR CUSTOMER RELATIONSHIPS
At Teleion, everything that we do is focused on customer satisfaction that comes from delivering quality projects, on time and within budget. We know that building relationships on trust is what enables our success and by earning the trust of our clients, together we can drive lasting business results.

TEAM MEMBER LED CULTURE
We are a team of more than 150 experienced industry leaders. Our goal is to build a holistic  team across the company where we hold each other accountable while enabling self-empowerment and continuous improvement. Everyone at Teleion has a voice.

DIVERSITY
As a NMSDC certified minority owned company, diversity is both the foundation and differentiator that sets Teleion apart from others. We welcome and initiate change to enhance our customer’s experience.

TELEION + AXERO PARTNERSHIP

• The only trusted Partner with extensive product knowledge.
• Seamless extension of the Axero team.
• Regular syncs between teams
• Work closely with the support team to troubleshoot issues
• Provide project management services to fully scope projects and implement them based on client needs.
• Back-end and front-end developers who can integrate with client systems and provide customizations through Pagebuilder pages, CSS overrides, site settings, etc.
• Invoicing can be handled directly through Axero which means fewer hoops to jump through and a faster ramp-up time.
• Employing a full-time team of developers and project managers might not make financial sense. Teleion is able to staff appropriately for temporary project needs or provide ongoing site maintenance, support and enhancements.

CENTERS OF EXCELLENCE

Deep Product Knowledge

• Front-end developers with HTML/CSS, Javascript, JQuery, Python, Pagebuilder knowledge to customize user experience
• API integrations with other 3rd party software
• Backend system integrations (Salesforce, AEM, AWS S3, Redshift, etc.)
• Continued education on new Axero features and capabilities
• Extensive product troubleshooting experience 

Solution-Oriented

• We work hard to understand the why, not just the how
• Tell us your end goal and we will do the hard work to make it happen
• We don’t just take orders. If a requirement doesn’t functionally make sense, we’ll tell you why and provide alternative solutions
• Our team prides ourselves on thinking outside the box
• We stretch system capabilities and come up with solutions to deliver on “impossible”client asks

Customer Centric

• All aspects of our work from speed of delivery to communication is based on delivering the highest customer satisfaction
• Keeping both the client and end user in mind, we deliver on requirements that delight customers

Bridging the Gap

• End-to-end project management support to drive projects to completion
• Full discovery process to understand stakeholder needs
• Documentation and review of requirements for final sign-off
• Agile methodologies to make adjustments as needed based on new information gathered 
• Translate business requirements into technical dev requirements
• Provide guidance on technical, security and privacy aspects of project
• Ongoing site maintenance, support and feature enhancements

Needs Based Resourcing

Whether a little bit of help or full end-to-end accountability is needed, we will work with clients in a way that works best for their organization and needs.