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On-Premises Management | Communifire Documentation

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On-Premises Management

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Welcome to the Axero on-premises management guide. This resource is designed to assist you in maintaining a secure and efficient intranet environment, enabling you to fully leverage the capabilities of our software.

Security Requirements and Updates

Security Requirement Effective Date Details
TLS 1.2 with Strong Cipher Suites January 1, 2024

A mandatory upgrade to TLS 1.2 is required to replace the outdated TLS 1.1. This upgrade enhances cryptographic standards and data transmission security, ensuring a more secure environment.
Windows Server 2019 December 9, 2023

Upgrading to Windows Server 2019 is necessary due to the End-of-Life (EOL) of Windows Server 2012 in October 2023. This transition is crucial to mitigate increased security risks associated with outdated systems.
SHA-256 in SAML Transactions June 1, 2023

Transitioning to SHA-256 for SAML transactions is necessary to address vulnerabilities in the older SHA-1 hashing algorithm. This ensures enhanced data encryption and overall system security.
SQL Server 2016 R2 or Above July 31, 2022

After the EOL of SQL Server 2012 in July 2022, upgrading to SQL Server 2016 R2 or newer versions is essential to comply with current data protection regulations and to maintain system integrity.

Best Practices

This section outlines key best practices for on-premises customers of Axero's intranet software, helping you maintain an efficient and secure intranet environment.

  1. Infrastructure Maintenance Best Practices
    • Regularly update your infrastructure to align with Axero's specifications and industry standards. We recommend "Following" this page to be notified of any changes to requirements Axero will implement.
    • Maintain a sandbox or development environment that mirrors your production setup.
    • Periodically refresh this environment with production to accurately test updates and changes.
  2. Global Updates Compliance
    • Ensure timely implementation of Axero's global updates to maintain software support, which is provided for only the two most recent versions.
    • Always test updates in the development environment prior to deploying them in the production environment to minimize disruptions.
  3. Support for Application and Infrastructure Issues
    • Axero's support team is committed to offering thorough assistance for any issues with the application itself.
    • We do not provide on-demand support for infrastructure-related issues, as these are managed by your team using external third-party systems and tools.
  4. Tools for Resolving Infrastructure Issues
    • Consider Enhanced Support or transitioning to a cloud-based solution for streamlined problem resolution. Discuss these options with your Client Success Manager for tailored advice.
  5. Collaborative Troubleshooting
    • Facilitate effective troubleshooting of features and functionality of your site by granting Axero access to your systems when necessary.
    • When reporting issues, provide comprehensive details including system configurations, actions taken, and relevant observations.
    • When reporting issues, follow our guidelines for submitting a case and provide comprehensive details including system configurations, actions taken, and relevant observations.

By following these guidelines and best practices, you can ensure the stable and secure operation of Axero's intranet software for your organization.

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