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Suggestion: Add Case Project to Email Templates | Communifire Support

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Posted in: Suggestions and Feedback

Suggestion: Add Case Project to Email Templates

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  • mdrain

    To quickly identify cases, it would be useful to add project and category variables to "IssueTracker" email templates.

  • isha
    Answered

    Hi Maxwell, 

    Thank you for providing such a wonderful suggestion. We will take it into consideration as we implement new features into Communifire. 

    Thanks,
    Isha

     

     

     

  • Hi Maxwell,

    Could you provide one example for the same?

    Thanks,
    Raghav

  • mdrain

    Template name: IssueTracker.IssueCreated.Notification
    Notification of a new case. Sent to the case creator, case recipients, and the assigned user or moderators.

    Subject:
    New Case: {{TICKET_SUBJECT}}

    Body:
    The following case has been created:

    ----------------------------------------------

    Case #: {{TICKET_ID}}
    Project: {{TICKET_PROJECT}}
    Category: {{TICKET_CATEGORY}}

    Subject: {{TICKET_SUBJECT}}
    Status: {{TICKET_STATUS}}
    Date: {{TICKET_DATE}}
    Created by: {{FROM_FIRST_NAME}} {{FROM_LAST_NAME}}

    ----------------------------------------------

    Reply at {{TICKET_URL}}

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