Calendar Sync | Communifire Support

Hi, 

I've recently synced my calendar to the site and started receiving all the responses on an event I was attending. I am not the creator of the event, but I received all the RSVPs in my email and bounce backs. I didn't see this prior to my integration yesterday. The specific event is "Pause and Reflect." And it happened with all those events. I also realize that with these particular events were put in as "Add All" not "invite all." Which I prefer people not use in the future and I will adjust the settings so folks can't do that moving forward. But let me know what I should do about the calendar sync and email notifications. 

Thank you, 

Rebecca 

Hi Rebecca,

After connecting to Outlook, you received other people's RSVP responses for past events, is that correct?

Grace

Upcoming events. 

And a colleague said it looked like I had invited him to a bunch of events as well. 

Grace, 

Just a quick update. I just made myself going on an event this week and now I am receiving the RSVPs. It is not my event. I did not edit it or anything. And a second after I said going, I just got an RSVP from one of my staff. 

Thank you, 

REbecca 

Hi Rebecca,

Thanks for the additional information. I'm investigating the issue and will let you know what I find.

Grace

It is also sending people invites or something. I'm getting bounce backs and out-of-office emails. 

Hi Rebecca,

Are you receiving RSVP responses from Outlook or from Communifire?

Could you share the name of the latest event this is happening for?

Grace

Grace,

It looks like at this point it is these two: 

Innovations in Peer Review Part II: Gamification, Open Manuscripts, and more!

Cost Share Presentation(BA Francophone)

I didn't even accept these or see them. I don't know what's happening. But it looks like I've sent invites to folks. See attached that's my Gmail which I have account as well. 

Thanks,

Rebecca 

I'm not sure how to figure out where the emails are coming from. Looks like it is coming from my email address not The Hive. 

The above image is from my gmail inbox where I received an invite for an event I did not manage or create from my work email. I use my gmail as a test account. 

I also had my colleague Jarret sync his calendar. And it sent out an invite to our upcoming Townhall meeting from him. Even though this has gone out through Norma the initial organizer. 

Thank you, 

Rebecca 

Hi Rebecca,

I noticed the email address on your user profile in your intranet is different from your Outlook email address. Is the email address on your user profile the Gmail account? Or is the Gmail account a different address?

Does Jarret also use different email addresses for his Communifire user profile and Outlook?

Grace

Our outlook/exchange account is through our JHED ID, which is also our email. But we have a lot of aliases as well. But we are using JHU email. But my email might be ******@email.com even if I set it up through ******@email.com. 

Hi Rebecca,

Thanks for clarifying. So there are two issues here:

1. You're receiving RSVP responses for events you didn't create.
2. Other people, including the test account which uses a @gmail.com email, are receiving event invitations from your JHU email address for events you didn't create.

I'm investigating both issues and will let you know what I find.

Note: I removed the email addresses in your reply so spam bots don't pick up them up and send spam emails.

Grace

Hi Rebecca,

I believe these issues are occurring because some users have Outlook connected and some don't. I've updated some system properties on your site that account for this. Let me know if you or others continue to receive these emails.

Grace

Hi Rebecca,

Just an update - our development team is looking into a fix for the issues you experienced with Outlook sync.

Grace

Wanted to check in on the calendar sync. It has been over 2 months since our last update. 

Thank you, 

Rebecca 

Hi Rebecca,

Our team is still working on a fix for this. We don't have an ETA at this time.

Grace

Grace, 

We are losing engagement of our team now as they are having a lot of trouble with events/calendar within the Hive. So we have now told our teams to just go ahead and send email invites off the site. This is yet another way that the platform is not working for our team. This is really key to our team using the platform moving forward. Please let us know when you have ETA so we can inform our senior leadership, who have expressed that staff are missing events especially when there are updates to the time/day. 

Thank you, 

Rebecca

Jarret Cassaniti 

Hi, 

Just wanted to see if there is an update on the calendar sync for our site. This has now been months. 

Thank you, 

Rebecca 

Attn:  Emma-Rose Stuart  Raghav Khunger Axero  Foster Clark  Grace Kamau Axero Solutions  Jarret Cassaniti 

Hi  Rebecca Shore , 

Yes, our team has revamped the calendar sync and will soon begin testing. We are aiming for the end of June for releasing the update.  When we update your site, would you like the new chat included? If so, I will relay to our team.

Thank you for your patience while we built out the calendar improvements!

Emma-Rose, 

Thank you for the update! Yes, please add the chat when the site is updated. I think I want to plan for that update to communicate to my team. When you have an estimated date for that release that's great. Also, how is the documentation coming for the new chat? I'd like to put together detailed launch information for my team before the new chat is there. 

Thanks so much! Really looking forward to these great updates and upgrades! 

Best, 
Rebecca

Hi Rebecca,

The documentation for the new chat can be accessed here: Wefire Chat .

Grace

Grace, 

Thanks so much! That's wonderful. 

Best, 

Rebecca 

Do you know what our Wefire Chat domain will be? This is chat. + your intranet URL. (e.g. chat.myintranet.communifire.com)

chat.ccpstaff.org ???