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Couple of Issues with downloading .ics | Communifire Support

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Posted in: Report Bugs and Issues

Couple of Issues with downloading .ics

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  • Hi, 

    Since we have not yet got our calendar sync worked out, we are having staff just download the calendar events and open them in outlook. For me I am able to do this. But the email looks like this: 

    For my colleague he gets this when he downloads: 

    Any insight into either of these? He says when he clicks on the invite he gets a blank invite. 

    Thank you, 

    Rebecca 

  • Hi Rebecca,

    We're looking into the issue with the event description.

    Could you ask your colleague how he downloaded the ICS file? Did he download it from the event page in Communifire? Or from the invitation email?

    Grace

  • Thanks for the quick reply, from the event page. 

  • Answered

    Hi Rebecca,

    I believe both issues are occurring because Outlook for Mac doesn't officially support importing ICS files. If you open the invite in Outlook for Windows, the event description displays correctly.

    The blank invite is a known issue with New Outlook. Your colleague can switch to "Old Outlook" to make the invite open the way it does for you.

    Grace

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