Couple of Issues with downloading .ics | Communifire Support

Hi, 

Since we have not yet got our calendar sync worked out, we are having staff just download the calendar events and open them in outlook. For me I am able to do this. But the email looks like this: 

For my colleague he gets this when he downloads: 

Any insight into either of these? He says when he clicks on the invite he gets a blank invite. 

Thank you, 

Rebecca 

Hi Rebecca,

We're looking into the issue with the event description.

Could you ask your colleague how he downloaded the ICS file? Did he download it from the event page in Communifire? Or from the invitation email?

Grace

Thanks for the quick reply, from the event page. 

Hi Rebecca,

I believe both issues are occurring because Outlook for Mac doesn't officially support importing ICS files. If you open the invite in Outlook for Windows, the event description displays correctly.

The blank invite is a known issue with New Outlook. Your colleague can switch to "Old Outlook" to make the invite open the way it does for you.

Grace

Grace,

I know this was sort of answered, but I keep getting questions about the .ics files not opening in outlook on Mac. I'm wondering if there will ever be a fix for this in the future? 

Thanks,

Rebecca

Hi Rebecca,

It looks like Outlook updated this behavior this February and importing an ICS file in Outlook for Mac now works. This is what I see now when I try importing an ICS file in Outlook for Mac:

Could you have people check whether they're on version 16.46.212.0 or higher?

Grace

Hi Grace,
So today someone brought to my attention that you can easily add new appointments, but the time is wrong. Is that something you can fix? Or is there a setting I need to change? See screenshot below. Looks like maybe it is showing pacific time? 

Hi Rebecca,

This seems to be an issue with Outlook for Mac. If you import an ICS event in Outlook for PC, the time is correct. You may want to reach out to Outlook support.

Grace

Grace, 

I realize this is an Outlook for Mac issue. But I have other .ics that do not have this problem. So I believe this issue is something with the Communifire .ics files. Could you please look into this? It is yet another thing that is making things more difficult for my team and the adoption of the platform. 

Thank you, 

Rebecca 

Hi Rebecca,

Could you share which calendar provider's ICS is working correctly in Outlook for Mac? Google Calendar? Or a different calendar?

Grace

Ok, so I registered for this event: https://us02web.zoom.us/webinar/register/WN_pfz94I6kT36U2mDksS4KaA

Which goes through the Zoom webinar platform and added it to my calendar it showed the correct time. 

I have just tested the Communifire event and within Outlook for Mac, I have downloaded an event and the time was incorrect. On Outlook for the web it was correct and Google.

thanks, 

REbecca 

Hi Rebecca,

Thank you. Our team is looking into a fix.

Grace

Hi Rebecca,

Just an update - our development team has implemented a fix for the event ICS issue with Outlook Mac. Your site will receive the fix in the next site update, which should be next month.

Grace

Hi Rebecca,

Your site now has the fix for the event ICS issue with Outlook Mac.

Grace