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Posted in: Report Bugs and Issues

Members unable to log-in

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  • Hi Brooke,

    I added the email mapping back and updated Randy's email to <username>@temp.com. Could you have him try logging in now?

    If he can login,we can then have him try updating his email address to his @luxotticaretail.com email, logout, and login again. We'll see if the system will create a new account again or not when his email isn't <username>@temp.com.

    Grace

  • Randy followed the steps and his homepage is still blank minus the dynamic property alert:

     

  • Hi Brooke,

    A new account was created for Randy again, with the username 085531. Could you confirm whether Randy's username in your SAML provider is 085531 or 85531?

    I updated the new account's roles to match the roles of Randy's original account. Let me know if he's able to see content on the homepage now.

    Grace

  • we use six digits so I would say leading zero. However in manage space, I still see two of his profiles. Thank you for all your help Grace with this - I know the back and forth is a lot!

  • Hi Brooke,

    If the leading zero is part of Randy's SAML username, then that should be in his Communifire username as well. I deleted the new account and added a leading zero to the original account's username. Please have Randy try logging in again now.

    Grace

  • Randy had success earlier this AM!!

     

    Joseph Targia is now seeing this as his homepage

  • Hi Brooke,

    Thanks for confirming!

    Joseph Targia also has a duplicate account. Below is a list of people with duplicate accounts. We can delete the duplicates and add a leading zero to the original accounts. Let me know if you'd like me to start this process now.

    AARON BLACKMAR
    Alina Hernandez
    Amanda Rice
    Amy Mulkerin
    Amy Ogden
    Andrea Wise
    Andy Zook
    Angel Garcia
    Angelica Arvizu
    Billy Cooper
    Brandi Mayes
    Carol Gitune
    Carolyn Cimadamore
    Carolyn Daugherty
    Christene Clemons-delk
    Cynthia Stowell
    Dalia Imhof
    daniel pfaffenbach
    Darin Fraiser
    Darlene Haddad
    Dawn Daniels
    Denise Cooley
    Denise Pettitt
    Derya Unlu
    Don Shaw
    Donna Cox
    Donna Durand
    DONNA FORD
    Eliutt De Jesus
    Elizabeth Ellis
    Elizabeth M Pastrana
    Elizabeth Tichenor
    Emel Gill
    Emike Iteghie
    Estella Verona
    Eva Woods
    fatah cooper
    Freddy Hernandez
    Frederick Douglas
    Gary Stone
    Gervais Lessley
    Gretchen Djibom
    Holly Dare
    Holly Spohnholz
    James Bridgers
    James Robinson
    Jason Eichner
    Jason Welchman
    Jeffrey Frazier
    Jeffrey Wilkerson
    Jennifer Jordan
    Jennifer Jordan
    Jennifer Paris
    Jennifer Parsons
    Jim Allan
    Joanne Brunker
    Jodi Hubbard
    Joseph Targia
    Juan Ortega
    Juana Rodriguez
    Julio Calderon
    Kaila Stephens
    Kathleen Helms
    Kathleen Mcmanis
    Katie Gibb
    Kelly Catchman
    Kelly Danislavs
    Kevin Stek
    Kimberly Morrow
    Laura Mcdaniel
    Lela Wortham
    Linda Powers
    Lisa Leek
    Lisa Reichart
    Lisa Stell
    Lynn Nguyen
    Maranda Samuels
    Marcy Millerski
    Marisa Stafne
    Maroun Komari
    Marven Nicolas
    Melissa Seago
    Michael Bubak
    Michele Moscatelli
    Michelle Alwine
    MIRIAM GONZALEZ
    Moses Chung
    Nicole Ward
    Norma Brown
    Pamela Palmer
    Patricia Martin
    Patricia Washington
    Patricia White
    Paul King
    Paula Rhodes
    Peggy Purcell
    Penny Roush
    Phyllis Franke
    PHYLLIS FRANKE
    Raymond Robertson
    Rebeca Pallango
    Rebecca Law
    Rick Sherman
    Robert Capasso
    Rosanna Ventura
    Rudy Magallon
    Sandy Sekely
    Sara Pierce
    Shane Hayslip
    Susan Eldredge
    Tammy Sagonas
    Therese Jackson
    Tony Pecoraro
    Traci De La Cruz
    Tracie Ware
    Tracy Kalmar
    Valerie Garcia
    Vida Bryant

    Grace

  • Let's start that process please! 

     

    THANK YOU!!!!!

  • Hi Brooke,

    The duplicate accounts have been deleted. I also added a leading zero to usernames with 5 digits instead of 6.

    Below is a corrected list of the users who had duplicate accounts.

    AARON BLACKMAR
    Alina Hernandez
    Amanda Rice
    Amy Mulkerin
    Amy Ogden
    Andrea Wise
    Andy Zook
    Angel Garcia
    Angelica Arvizu
    Billy Cooper
    Brandi Mayes
    Carolyn Cimadamore
    Carolyn Daugherty
    Christene Clemons-delk
    Cynthia Stowell
    Dalia Imhof
    daniel pfaffenbach
    Dawn Daniels
    Don Shaw
    DONNA FORD
    Eliutt De Jesus
    Elizabeth Tichenor
    Estella Verona
    Eva Woods
    fatah cooper
    Freddy Hernandez
    Frederick Douglas
    Gary Stone
    Gervais Lessley
    Gretchen Djibom
    Holly Spohnholz
    Jason Eichner
    Jennifer Paris
    Joanne Brunker
    Joseph Targia
    Juan Ortega
    Juana Rodriguez
    Kaila Stephens
    Kathleen Mcmanis
    Kelly Catchman
    Kimberly Morrow
    Lisa Leek
    Lisa Reichart
    Marisa Stafne
    marven nicolas
    Michael Bubak
    Patricia Martin
    Patricia Washington
    Paul King
    Paula Rhodes
    Peggy Purcell
    Rebeca Pallango
    Rebecca Law
    Rick Sherman
    Rosanna Ventura
    Shane Hayslip
    Susan Eldredge
    Tony Pecoraro
    Traci De La Cruz
    Tracie Ware
    Tracy Kalmar
    Vida Bryant
    Liz Torres
    Leslie McDevitt

     

    The following people require additional checks:

    • Phyllis Franke: There are 3 accounts - one with the numerical username from your SAML provider and two with different usernames. Is there only one Phyliis Franke? If so, we can delete the other two accounts.
    • Jodi Hubbard: There are two accounts - one with the username JHubbard and one with the numerical username. Both have been used in the last week. Please check which account should be deleted.

    Grace

  • Thank you SO MUCH!

    Confirming there is only one Phyllis Franke

    Let's keep the account with the numerical SAML login for Jodi

  • Hi Brooke,

    You're welcome!

    So to confirm, for Jodi Hubbard, I should delete the JHubbard account?

    Grace

  • yes please :)

  • Hi Brooke,

    The JHubbard account is deleted.

    Grace

  • Answered

    Grace - thank you SO much for helping us through this as it's been a journey. I appreciate all of your time and efforts!!!! I will let you know if I hear anything else.

     

    THANK YOU!

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