I added the email mapping back and updated Randy's email to <username>@temp.com. Could you have him try logging in now?
If he can login,we can then have him try updating his email address to his @luxotticaretail.com email, logout, and login again. We'll see if the system will create a new account again or not when his email isn't <username>@temp.com.
Randy followed the steps and his homepage is still blank minus the dynamic property alert:
A new account was created for Randy again, with the username 085531. Could you confirm whether Randy's username in your SAML provider is 085531 or 85531?
I updated the new account's roles to match the roles of Randy's original account. Let me know if he's able to see content on the homepage now.
we use six digits so I would say leading zero. However in manage space, I still see two of his profiles. Thank you for all your help Grace with this - I know the back and forth is a lot!
If the leading zero is part of Randy's SAML username, then that should be in his Communifire username as well. I deleted the new account and added a leading zero to the original account's username. Please have Randy try logging in again now.
Randy had success earlier this AM!!
Joseph Targia is now seeing this as his homepage
Thanks for confirming!
Joseph Targia also has a duplicate account. Below is a list of people with duplicate accounts. We can delete the duplicates and add a leading zero to the original accounts. Let me know if you'd like me to start this process now.
AARON BLACKMAR Alina Hernandez Amanda Rice Amy Mulkerin Amy Ogden Andrea Wise Andy Zook Angel Garcia Angelica Arvizu Billy Cooper Brandi Mayes Carol Gitune Carolyn Cimadamore Carolyn Daugherty Christene Clemons-delk Cynthia Stowell Dalia Imhof daniel pfaffenbach Darin Fraiser Darlene Haddad Dawn Daniels Denise Cooley Denise Pettitt Derya Unlu Don Shaw Donna Cox Donna Durand DONNA FORD Eliutt De Jesus Elizabeth Ellis Elizabeth M Pastrana Elizabeth Tichenor Emel Gill Emike Iteghie Estella Verona Eva Woods fatah cooper Freddy Hernandez Frederick Douglas Gary Stone Gervais Lessley Gretchen Djibom Holly Dare Holly Spohnholz James Bridgers James Robinson Jason Eichner Jason Welchman Jeffrey Frazier Jeffrey Wilkerson Jennifer Jordan Jennifer Jordan Jennifer Paris Jennifer Parsons Jim Allan Joanne Brunker Jodi Hubbard Joseph Targia Juan Ortega Juana Rodriguez Julio Calderon Kaila Stephens Kathleen Helms Kathleen Mcmanis Katie Gibb Kelly Catchman Kelly Danislavs Kevin Stek Kimberly Morrow Laura Mcdaniel Lela Wortham Linda Powers Lisa Leek Lisa Reichart Lisa Stell Lynn Nguyen Maranda Samuels Marcy Millerski Marisa Stafne Maroun Komari Marven Nicolas Melissa Seago Michael Bubak Michele Moscatelli Michelle Alwine MIRIAM GONZALEZ Moses Chung Nicole Ward Norma Brown Pamela Palmer Patricia Martin Patricia Washington Patricia White Paul King Paula Rhodes Peggy Purcell Penny Roush Phyllis Franke PHYLLIS FRANKE Raymond Robertson Rebeca Pallango Rebecca Law Rick Sherman Robert Capasso Rosanna Ventura Rudy Magallon Sandy Sekely Sara Pierce Shane Hayslip Susan Eldredge Tammy Sagonas Therese Jackson Tony Pecoraro Traci De La Cruz Tracie Ware Tracy Kalmar Valerie Garcia Vida Bryant
Let's start that process please!
The duplicate accounts have been deleted. I also added a leading zero to usernames with 5 digits instead of 6.
Below is a corrected list of the users who had duplicate accounts.
AARON BLACKMARAlina HernandezAmanda RiceAmy MulkerinAmy OgdenAndrea WiseAndy ZookAngel GarciaAngelica ArvizuBilly CooperBrandi MayesCarolyn CimadamoreCarolyn DaughertyChristene Clemons-delkCynthia StowellDalia Imhofdaniel pfaffenbachDawn DanielsDon ShawDONNA FORDEliutt De JesusElizabeth TichenorEstella VeronaEva Woodsfatah cooperFreddy HernandezFrederick DouglasGary StoneGervais LessleyGretchen DjibomHolly SpohnholzJason EichnerJennifer ParisJoanne BrunkerJoseph TargiaJuan OrtegaJuana RodriguezKaila StephensKathleen McmanisKelly CatchmanKimberly MorrowLisa LeekLisa ReichartMarisa Stafnemarven nicolasMichael BubakPatricia MartinPatricia WashingtonPaul KingPaula RhodesPeggy PurcellRebeca PallangoRebecca LawRick ShermanRosanna VenturaShane HayslipSusan EldredgeTony PecoraroTraci De La CruzTracie WareTracy KalmarVida BryantLiz TorresLeslie McDevitt
The following people require additional checks:
Thank you SO MUCH!
Confirming there is only one Phyllis Franke
Let's keep the account with the numerical SAML login for Jodi
So to confirm, for Jodi Hubbard, I should delete the JHubbard account?
yes please :)
The JHubbard account is deleted.
Grace - thank you SO much for helping us through this as it's been a journey. I appreciate all of your time and efforts!!!! I will let you know if I hear anything else.
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