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Microsoft Online editing feature not working | Communifire Support

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Posted in: Report Bugs and Issues

Microsoft Online editing feature not working

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  • Hi there, this functionality was working in our platforms but is now not. Can' t access the online Microsoft word/excel/ to create or edit files. Have attached screenshot.

    Appreciate if this could be looked at ASAP as we would like to use this feature, thanks! :) 

  • Hi Mia,

    We are looking into this.

    Thanks,
    Raghav

  • Hi Mia,

    We have fixed the issue, can you please try again?

    Thanks,
    Atul

    Atul Ahuja
  • Hi  Atul Ahuja , the file issue seems to fixed now, however I am not sure if this is due to an update but now there seems to be a problem with our 'Chat' function.

    Can you please look into this?

     

    Issues:

    NO chat box to show who is online

    Conversation replies entered and sent but when I check back and refresh, not there anymore

    Searching for people to chat with not working at all, trouble connecting to the system in general

     

    Thanks

  • Hi Mia,

    I have rebuild the index on your site and the settings seems to be correct for chat under General Settings tab

    I tried search in Chat and it seems to show users

    Can you please try again?

    Thanks,

    Atul

    Atul Ahuja
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