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Not receiving notifications in one space | Communifire Support

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Posted in: Report Bugs and Issues

Not receiving notifications in one space

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  • lmcdonald

    We currently are not receiving email notifications from our intranet as expected, specifically in the Verifications space. As an example, once they subscribe/sign in to the space discussion each morning and then post something, they are not being notified of any replies to that post. I am unsure of how long this has been happening.  

    Would someone be able to help with this?

    Thanks in advance!

     

  • Foster
    Answered

    Hi Liz,

    I saw some errors in your exception logs relating to the email system. I have corrected these errors and emails should be sending now without issue. 

    Thanks!
    Foster

  • lmcdonald

    Hi Foster,

     

    Just received another e-mail about this same subject. Looks like you fixed it, but perhaps too well! (j/K) please see the e-mail she sent below:

    I was just informed now that everyone is receiving our verification updates, instead of just the team or those that subscribe to the discussion – is there a way to fix this?

     

    Thanks so much!

  • Foster

    Hi Liz,

    Can you expand on what verification update emails users are receiving? Are these email notifications of space discussions?

    Thanks,
    Foster

  • lmcdonald

    Hi Foster, I have reached out to her, and will let you know what she says!

     

    Thanks!

  • lmcdonald

    Hi Foster,

    Here is her reply:

    Yes, it seems that way that all users that belong to the verifications space is getting all updates on discussions instead of the users that subscribe to the discussion daily.

     

    Thanks!

  • Foster

    Hi Liz!

    It looks like the following setting was set in the space settings for that space:

    Auto Subscribe members to forums will cause all forum posts to generate notifications to everyone in the space. I have unchecked this box for you, and the notifications should go back to only those who have replied to the discussion posts.

    Thanks!
    Foster

  • lmcdonald

    Hi Again!

    A user came across another issue for this space. Please see his e-mail below:

    Somehow I am getting messages from Verifications.  I was subscribed to their space.  I have unsubscribed and tried to stop activity emails from that space, but I’m still receiving them.  Do you know what else I may need to do?

     

    Thanks!

  • Foster

    Hi Liz!

    Users will still recieve the daily digest emails from this space due to the following setting:

    I have unchecked this for you as well to stop all emails from this space unless the user subscribes.

    Thanks,
    Foster

  • lmcdonald

    Hi Again,

    This issue is still happening, someone who is no longer a part of this space is still receiving these e-mails. Could you look into why this could still be happening?

     

    Thanks!

  • Foster

    Hi Liz,

    Can you let me know the name of the user, as well as exactly what email they are receiving?

    Thanks,
    Foster

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