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Not receiving email notifications | Communifire Support

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Posted in: Report Bugs and Issues

Not receiving email notifications

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  • TobiGeekie

    Good Morning,

    We currently are not receiving email notifications when a new case is logged. This has been identified specifically in the Innovation space. I'm also thinking that it might not be working for other email notifications as well. One user said they requested a password reset and didn't get an email.  The last email notification I received for a case was late Friday afternoon and there have been a number today that should have generated one.

    I don't believe we made any changes in the settings that should impact this.  Please advise.

  • Foster

    Hey Tobi,

    Thanks for the information. I'll begin looking into this for you.

    Thanks,
    Foster

  • Foster
    Answered

    Hi Tobi,

    The issue has been fixed. Emails should be sending without issue for you now.

    Thanks,
    Foster

  • TobiGeekie

    Hi Foster,

    I just tried logging a test case to confirm that this has been fixed.  I did not receive an email notification neither did anyone else that would normally receive one.  The case #1331 in the Innovation space.

    Tobi

  • Foster

    Hey Tobi,

    Can you please try one more time? There was a large backlog of emails that was causing some issues.

    Thanks,
    Foster

  • TobiGeekie

    Thanks Foster!

    Things are working as expected now.  Was there something that we did to cause the issue?

  • Foster
    Answered

    Hi Tobi,

    There was nothing you did on your end to cause this. There was an issue with our mail provider that has now been solved. 

    Thanks,
    Foster

  • TobiGeekie

    Good Morning,

    We are experiencing this same issue this morning.  Could someone take a look into why we are not receiving any email notifications from our intranet?  Thanks.

    Tobi

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