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Fillable PDF | Communifire Support

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Posted in: Report Bugs and Issues

Fillable PDF

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  • cdale

    Hi there, 

    We are trying to upload a responsive/fillable PDF but get the following error:

    How do we fix this issue? 

    Thanks, 
    Chloie

  • Foster

    Hi Chloie,

    While you can upload any files to the Files section, the previewer only support a preview of the PDF file, not an interactive view. If you would like to fill out the PDF, you would have to download the file first, then fill out the form. 

    I hope this helps clear things up.

    Thanks,
    Foster

  • cdale

    Hi  Foster Clark , 

    Gotcha. That's not intuitive for a normal user. Is there any way you can change the text on that error page? Or do you have a recommendation on how to communicate this process to a normal user?

    Is there a plan to include this feature in the previewer soon?

    Thanks, 
    Chloie

  • Foster
    Answered

    Hi Chloie,

    The file preview should still be showing instead of an error page. Can you please Open a Private Case so we can go through the details of why a preview page is not showing? We would like to get this resolved for you. 

    Thanks,
    Foster

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