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Vicki Shannon is not able to get her account unlocked.
What steps have you taken to unlock the account?
I have reset her password
I have not had this happen to anyone
Did the user click on "Forgot Password" or did you go to their profile preferences and change their password from there?
And I understand that this is the only person this is happening to correct?
I did both. When I do forgot password it never sends the email.
And yes this is the only person.
Can you please Open A Private Case so that we can discuss further details of this issue?
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