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Comments and Iframe not showing up in Cases | Communifire Support

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Posted in: Report Bugs and Issues

Comments and Iframe not showing up in Cases

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  • tsanders

    I've made several cases including Iframes in the comments/description but they are not showing up once I click "Post" or "Update Case." I need for everyone to be able to view what I put in but it's showing up blank.

  • gskamau

    Hey Tyler,

    Go to Control Panel > System >  System Properties and search for HTMLSanitizeAllowedTags. Click the edit icon and add iframe . If there are other values in the system property, make sure to add a comma in front of iframe .

    Grace

  • tsanders

    Iframe is already added.

  • gskamau

    Hey Tyler,

    Set the system property HTMLSanitizeMaxForCommentsIssuesAndDiscussions to false.

    Grace

  • tsanders

    Thank you that worked

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