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Private messages don't come through as push notifications on phone | Communifire Support

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Posted in: Report Bugs and Issues

Private messages don't come through as push notifications on phone

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  • Elkfarhane

    Hi there, 

    This has been happening now for a few weeks, but have finally had a chance to make a case. 

    When someone sends me a private message I do not get a notification to my phone. I get notifications for everything else: required content, article comments, case notifications, but not messages. 

    At first, I thought it was because I usually simultaneously have the app open in a browser, but tested it and that wasn't the case. Is anyone else having this issue? Let me know if you need any info from me. 

    Phone: iPhone XR

    Software: 12.4

  • aparna
    Answered

    Hi Elk

    We are aware of this issue and our developers are working on it. We'll let you know once there's a fix for the same.

    Thanks,
    Aparna

  • Elkfarhane

    Okay, thanks-- and yes please do update me when this is resolved.

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