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This has been happening now for a few weeks, but have finally had a chance to make a case.
When someone sends me a private message I do not get a notification to my phone. I get notifications for everything else: required content, article comments, case notifications, but not messages.
At first, I thought it was because I usually simultaneously have the app open in a browser, but tested it and that wasn't the case. Is anyone else having this issue? Let me know if you need any info from me.
Phone: iPhone XR
Hi ElkWe are aware of this issue and our developers are working on it. We'll let you know once there's a fix for the same.Thanks,Aparna
Okay, thanks-- and yes please do update me when this is resolved.
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