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Calendar not syncing | Communifire Support

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Posted in: Report Bugs and Issues

Calendar not syncing

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  • Elkfarhane

    Screenshot attached, I am the site administrator and I haven't made any changes to the calendar sync settings. Let me know if you need more info.

  • gskamau

    Hey Elk,

    Go to Control Panel > System > Advanced System Utilities and Restart Site , then try to connect to your Outlook account again.

    Grace

  • Elkfarhane

    Still showing the same error, after following steps to restart site

  • gskamau

    Hey Elk,

    We are investigating.

    Grace

  • gskamau

    Hey Elk,

    Did you change any of your Outlook calendars' display names? Do the calendars have complex or very long display names?

    Grace

  • Elkfarhane

    I don't think that's the issue. My understanding is that Communifire only syncs calendars under "Your Calendar" (aka My Calendar).

    This is just for my calendar and it's still called "Calendar" in Outlook. Other calendars I have on my Outlook are coworkers' calendars, but those are just their names so not very complex titles.

  • gskamau
    Answered

    Hey Elk,

    Our Outlook calendar sync feature is currently undergoing a revamp. We expect to roll this out at the beginning of next month. Our top priority is to publish the new sync feature that more closely meets customer expectations. We apologize for the inconvenience and ask that you wait for the new changes.

    Grace

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