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As before we had some files disappear that apparently got deleted, I restored them, but today a bunch of videos just got deleted, primarily from this space:https://connect.teemagroup.com/spaces/3/hq-training-at-teema/videosNo one triggered any kind of maintenance or anything, it just seemed to happen.
According to the person who does the uploads they always actually upload the video via the article WYSIWYG. This is what has disappeared.
Here's a direct link to one instance:https://connect.teemagroup.com/spaces/manage/articles/addedit?ContentID=2263&spaceid=3
Not sure if it's a database connection failure, a database overwrite, or something that might need some sort of data roll back. But there's a lot missing.
Please try rebuilding the search index by going to your Control Panel > General Settings > Advanced System Utilities and selecting Rebuild Search Index.
If this does not work, you can also try the Restart Site option.
We recommend doing these outside of business hours, as these processes can disrupt your Communifire site.
Rebuild didn't work, but as you said, a reset would be best done out of hours to prevent disruption. We're a nationwide company (US & Canada) so out of hours is basically 4 AM US Eastern for me.
Yeah I'll run it then; I don't typically like being up that late/early my time, but sometimes comes with the territory of this kind of stuff.
Can you please open up a private case where we can discuss the details a little bit more in depth?
It should be working now https://connect.teemagroup.com/spaces/3/hq-training-at-teema/articles/news/2263/how-to-stay-focused
Confirmed, it is working now.
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