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Issue Replying to Case | Communifire Support

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Posted in: Report Bugs and Issues

Issue Replying to Case

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  • RSimoni

    One of our users is having issues replying to a specific case, but he is able to interact and post in other cases/areas of the site. I have checked the permissions and have been un able to resolve this issue. 

    The users name is Nick Carter. I haven't received any other reports of other users encountering any similar issues, and I was able to post in the case. 

    WellingtonCaseIssue

  • aparna

    Hi Roxanne,

    Can you please confirm if the user who is trying to add the comment is logged in to the application and then making a comment on the case?

    Thanks,
    Aparna

  • RSimoni

    He is

  • gskamau
    Answered

    Hey Roxanne,

    Go to Control Panel > System > Advanced System Utilities and Rebuild Caches . Is the user able to add a comment to the case now?

    Grace

  • RSimoni

    I rebuilt the caches and he is still experiencing the same error. 

  • gskamau

    Hey Roxanne,

    Could you have the user take a screenshot of the case page and share it here. If there is sensitive information, you can open a private case here.

    Grace

  • raghav_khunger

    Grace Kamau

    Can you check whether there is any recipient in that case list which is in inactive state /banned/deleted state or not in user cache.

    Thanks,
    Raghav

  • RSimoni

    I'm not sure why or how but now its suddenly working! I will let you know if we encounter any other issues. Thank  you for your help. 

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