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Repeated E-mails containing the same thing | Communifire Support

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Posted in: Report Bugs and Issues

Repeated E-mails containing the same thing

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  • lmcdonald

    Hi I received an e-mail from a guy that is having issues with Communifire. Please see below and let me know if this can be resolved.


    Jesse Russell

    Apr 30, 08:04 ADT

    Good morning,

    I am returning from vacation this morning catching up and I've noticed I've received over 1000+ e-mails of this same exact e-mail below. When I click the link it only takes me to the main LRG intranet space and to nothing specific for me to attend to. Is there a way we can stop these e-mails from coming over?

    Thank you,

    Jesse Russell
    Field Research Manager, GA Field Operations
    Office: 540.338.2901, ext 5103
    Fax: 540.301.0121

    -----Original Message-----
    From: community@cfire.co <community@cfire.co>
    Sent: Tuesday, April 30, 2019 6:59 AM
    To: Jesse Russell <jrussell@wholesalescreening.com>
    Subject: An error occurred while processing your video.


    An error occurred while processing your video: February 2018 Field Researcher Monthly Meeting.

    Lowers Risk Group
    This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.



  • gskamau

    Hey Liz,

    You can find the video in Control Panel > Content > Videos. Either edit the video and re-upload the file or delete the video. The emails should stop then.


  • lmcdonald

    Thank you, I have sent him your response!

  • lmcdonald

    I just received an e-mail from Jesse again, and this does not seem to have fixed the issue, he is still receiving repeated e-mails.

  • gskamau

    Hey Liz,

    Are the emails for the same video?


  • lmcdonald

    Yes, they are all for that same video, even though he has deleted it.

  • gskamau

    Hey Liz,

    Try to Rebuild Caches and Rebuild Search Index in Control Panel > System > Advanced System Utilities. We suggest rebuilding the index after business hours. Let us know if the emails continue.


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