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Hi I received an e-mail from a guy that is having issues with Communifire. Please see below and let me know if this can be resolved.
Apr 30, 08:04 ADT
I am returning from vacation this morning catching up and I've noticed I've received over 1000+ e-mails of this same exact e-mail below. When I click the link it only takes me to the main LRG intranet space and to nothing specific for me to attend to. Is there a way we can stop these e-mails from coming over?
Jesse Russell Field Research Manager, GA Field Operations Office: 540.338.2901, ext 5103 Fax: 540.301.0121
-----Original Message----- From: email@example.com <firstname.lastname@example.org> Sent: Tuesday, April 30, 2019 6:59 AM To: Jesse Russell <email@example.com> Subject: An error occurred while processing your video.
An error occurred while processing your video: February 2018 Field Researcher Monthly Meeting.
-- Lowers Risk Group https://url.emailprotection.link/?bei6LRDnvyDZ8MO2notUe7GyGYqefnkaotpk0ZI5M0Y7OphMuEdtFEhdx_Uhoix5dxuZKUMlEvd_mgLkul63jk5waj03pPsSH-3d2ejzVd1hevRTaqCBZowtQUueO6FKL This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.
You can find the video in Control Panel > Content > Videos. Either edit the video and re-upload the file or delete the video. The emails should stop then.
Thank you, I have sent him your response!
I just received an e-mail from Jesse again, and this does not seem to have fixed the issue, he is still receiving repeated e-mails.
Are the emails for the same video?
Yes, they are all for that same video, even though he has deleted it.
Try to Rebuild Caches and Rebuild Search Index in Control Panel > System > Advanced System Utilities. We suggest rebuilding the index after business hours. Let us know if the emails continue.
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