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Upload featured image for video | Communifire Support

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Posted in: Report Bugs and Issues

Upload featured image for video

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  • tjagresti

    I cannot upload a featured image for a video I've uploaded.  I can select an image and crop on the video edit page it but it will not upload.  I just get the continuous processing Communifire icon.

  • gskamau

    Hey Thomas,

    Is an error printed to your browser's console? Right-click the page, click Inspect, then click the Console tab to check.

    Grace

  • tjagresti

    No.  Indicates Console Connected with link address https://mykeylimeair.com/assets/scripts/CommunityMasterSetTwoScripts.min.js?v=6.0.6967.29927

  • tjagresti

    I tried to upload a feature image, let it stay in process and took a screen shot. (Attached)

    Attachments
  • mtrujillo

    Hey Thomas,

        Can you please try now?

  • tjagresti

    No change.  Can't upload feature image.

  • mtrujillo
    Answered

    There appears to be a bug, I tried uploading a .mp4 in your intranet and experienced an issue. We will get with our engineers and resolve this soon.

  • tjagresti

    What does soon mean?  A day, a week or a month?

  • mtrujillo

    Hey Thomas,

         Not very long, within a few days. An engineer is looking into it.

  • mtrujillo
    Answered

    Hey Thomas,

         This should have been resolved in the latest patches.

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