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URL Mapper Stopped Working | Communifire Support

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Posted in: Report Bugs and Issues

URL Mapper Stopped Working

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  • gdaughaday
    1. Steps to reproduce the bug: I created a URL mapping through the URL Mapper tool.
    2. What you expected to see: Going to the Old URL specified it should redirect me to the new URL.
    3. What you saw instead: I am not redirected, going to the old URL just takes me to that page.

    The URL Mapper worked fifteen days ago and is now no longer working. I don't know exactly when it stopped working, but I added a mapping 15 days ago and during a demo with a team member and confirmed it was working. Yesterday I received a complaint about one of the mappings and today I verified that none of the mappings we have set up are working.

    I did try rebuilding the cache but that had no impact.

  • gskamau

    Hey Glenn,

    There is a bug with the URL mapper. While we resolve it, you can remove the s in https for old URL in all the mappings. The redirects should work then.


  • gdaughaday

    Hi Grace,

    Changing from https to http worked. Thanks.


  • mdrain

    Hi, Grace. Is this still in the queue to be fixed?

  • mtrujillo

    Hey Maxwell,

         This issue is related to a load balancer. We will contact your team in the coming weeks or months to move your site over to a new load balancer where this issue won't exist. We will have to revert urls though, all of them will need to have https. 

  • mdrain

    Hi, Matt. Please update me on the status of the URL Mapper fix.


  • mtrujillo

    Hey Maxwell,

    Only a few sites experience this http/https issue because of the load balancer your site points to in our cloud. You already have a case with us about this issue, we will provide more details about the changeover for your site in the case shortly. 

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