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The URL Mapper worked fifteen days ago and is now no longer working. I don't know exactly when it stopped working, but I added a mapping 15 days ago and during a demo with a team member and confirmed it was working. Yesterday I received a complaint about one of the mappings and today I verified that none of the mappings we have set up are working.
I did try rebuilding the cache but that had no impact.
There is a bug with the URL mapper. While we resolve it, you can remove the s in https for old URL in all the mappings. The redirects should work then.
Changing from https to http worked. Thanks.
Hi, Grace. Is this still in the queue to be fixed?
This issue is related to a load balancer. We will contact your team in the coming weeks or months to move your site over to a new load balancer where this issue won't exist. We will have to revert urls though, all of them will need to have https.
Hi, Matt. Please update me on the status of the URL Mapper fix.
Only a few sites experience this http/https issue because of the load balancer your site points to in our cloud. You already have a case with us about this issue, we will provide more details about the changeover for your site in the case shortly.
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