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File application not working | Communifire Support

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Posted in: Report Bugs and Issues

File application not working

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  • laurab

    Hi there

    I have an issue with the file application in one of our space.
    When I log in to communifire I go in to a space name "Island Knowledge" and I can access file application wit all the content inside. But when the members try to access the files in Island Knowledge they can't find the file application in the menu bar.

    I made sure that all the members have the right permissions, and I even turn them off and on again in the attempt to fix the problem. I want to know how can I fix this problem?

    For better understanding please look at following screen shots.

    One of the member's account viewing on the space 

    My viewing of the same space menu:

    Screen Shot of the Permissions for that particular space:

    Thank you,

  • mtrujillo

    Hi Laura,

          Can you please provide a screenshot of permissions for the root folder?

  • laurab

    Hi Matt,

    Sorry for the late reply. Here is the screenshot of permissions for the root folder:

    Thank you,


  • mtrujillo

    Try checking View All Directory for Member.

  • laurab

    This is for the  View All Directory

  • mtrujillo

    Select Member > View All Directory for Root folder.

  • laurab

    Ohh got it! haha  yes it worked! ;)

    Thank you Matt!!


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