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Clicking back to a previous PDF file does not load it | Communifire Support

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Posted in: Report Bugs and Issues

Clicking back to a previous PDF file does not load it

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  • Xenon

    When I am viewing a PDF, and I click on a link in that is referencing another PDF, it opens that file in the same window. When I click back to review the original PDF file, it does not load. It will only load when I refresh the page. Shouldn't it just reload instead of loading endlessly until I manually reload it?

  • gskamau

    Hey Xeng,

    Could you provide more details? Where are you viewing the initial PDF? What does the link to the other PDF look like?

    Grace

  • Xenon

    I am viewing the PDF within the File list that it lives in. The link I click in the PDF goes to another PDF file that lives in that same directory. When I click the back button to return to the PDF I clicked from, the PDF always fails to load. I just spins until I refresh the page a few times.

  • gskamau

    Hey Xeng,

    What browser are you experiencing this on? Are you on Mac or PC?

    Grace

  • Xenon

    I am using Chrome on a Mac. It doesn't appear to occur in FF or Safari.

  • gskamau

    Could you share the file link?

  • Xenon

    https://ascendiumthelift.com/spaces/4/security/files/488/sec_active_shooter-pdf

  • gskamau

    Hey Xeng,

    I only see links to wiki pages in this PDF. I'm able to navigate back and forth between the PDF and wiki pages.

    Grace

  • Xenon

    The link I gave you was for a PDF that had a link to another PDF. The issue is that clicking back to the previous PDF does not load the PDF unless I manually refresh the page. Sometimes, when I click on a PDF itself, it doesn't load either until I refresh the page a few times.

  • gskamau

    Which link are you clicking?

  • Xenon

    Click the first link that has the document icon to the left of it.

  • gskamau
      Answered

    Is anything printed to the browser console when the PDF doesn't load? Right-click the page, click Inspect, then click the Console tab. Also check Control Panel > System > Exception Log .

  • Xenon

    I'll have to check this again next time, because now it's not occurring when I click the back button.

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