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What are the broswers and their versions supported ? | Communifire Support

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Posted in: Features and Functionality

What are the broswers and their versions supported ?

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  • Hi, 

    Someone in our organization is telling the portal is not working on MS Internet Explorer but only on Microsoft Edge. Could you let me know what browsers and versions are supported?

    Thanks

    Anand

  • Answered

    Hi Anand,

    Communifire is supported on Microsoft Edge, Chrome, Firefox, and Safari. If you experience issues with one of these browsers, let us know which version you're on.

    Grace

  • What about MS Explorer (older versions)?

    Your Tech Datasheet says 

    Supported browsers Microsoft Internet Explorer 9, 10, 11 • Mozilla Firefox • Google Chrome • Apple Safari

     

    Thanks

     

  • Hi Anand,

    IE is not a supported browser for Communifire 8.0+. The latest information for supported browsers can be found on this page: https://axerosolutions.com/product/intranet-portal-software.

    Grace

  • Thanks. Will users be able to login to the site but if there are issues, Axero will not support or fix it ? 

    We have a lot of users not yet migrated to Microsoft Edge so does that mean they will not be able to use it?

    Thanks

     

  • Hi Anand,

    Users on IE may not be able to login using the login page at /login, but they can login from the old login page at /login.aspx, which looks like this:

    If you'd like, we can add a button to the login page to direct IE users to the other login page. Example:

    Our team can only address browser-specific issues in the supported browsers: Microsoft Edge, Chrome, Firefox, and Safari.

    Users on IE may not be able to perform certain actions. We can add a banner to your homepage to notify IE users to use one of the supported browsers. The banner would be visible to only IE users. Example:

    Let us know if you'd like to add the login button and/or banner.

    Grace

  • Hi Grace,

    Thanks for your prompt response. Yes adding those buttons and Banner would be really great! In the Banner, instead of saying "Please use ....". Say "Please use supported browsers Edge, Chrome, Firefox or Safari for better user experience"

    I am hoping by end of 2021 all should be migrated to Edge.

    Thanks

  • Hi Anand,

    The button has been added to your login page:

    The button widget configuration:

    I added the following code in Control Panel > System > CSS Overrides to hide the Google SSO button on the old login page since your site doesn't use Google SSO.

    /*Hide Google login option on old login page (/login.aspx)*/ 
    .login-form .axero-social-logins {display:none;}

    The banner has also been added to the homepage for IE users:

    I added a Raw HTML widget on your homepage to create the banner. The code for the widget is below.

    <script>
    msieversion();
    function msieversion() 
    {
        var ua = window.navigator.userAgent;
        var msie = ua.indexOf("MSIE ");
    
        if (msie > 0 || !!navigator.userAgent.match(/Trident.*rv\:11\./)) // If Internet Explorer
        {
            var message = '<div id="message-box-wrapper" style=""><table class="message-box" cellpadding="0" cellspacing="0">'
            message += '<tbody><tr><td><div class="message-content"><span class="message-content-inner">';
            message += 'Please use supported browsers Edge, Chrome, Firefox or Safari for better user experience';
            message += '</span><span class="message-content-options"></span>';
            message += '</div></td></tr></tbody></table> </div>';
            document.getElementById("idNavbar").innerHTML += message;
            $("#message-box-wrapper").css("position", "static");
            $(".message-content").css("background", "#fc0");
        }
    
        return false;
    }
    </script>

    Let me know if you'd like any changes made to the button or banner.

    Grace

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