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Files not pulling up in search | Communifire Support

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Posted in: Features and Functionality

Files not pulling up in search

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  • We have files uploaded into (Finance) space that will not pull up when we search for them in the search field.  Is there a reason that they may not be search able or pulling up?  Some of the files pull up fine but not all of them.  We cannot find a common connection.

  • Hi Cherree, We are looking into this. Thanks, Raghav
  • Hi Cherree,

    Can you share the file which is not coming in search?

    Thanks,
    Raghav

  • Are you asking me to attach the file?

    One would be in our finance space, under files, finance documents, finance forms:

    The first two here are not search able:

    Vendor Information Form

    Check Request Form

     

  • On 11/01/2021 09:11 AM, Cherree Carrico said:

    Are you asking me to attach the file?

    The information you have provided in the last post is enough. Thanks for sharing that.

    We are looking into this.

  • Answered

    Hi Cherree,

    The permissions for "Finance Forms" folder were empty

    /spaces/manage/settings/manage-permissions?spaceID=6

    If we go to the permissions for "Activity Stream Files" we will see the following permissions:

    I have manually copied those permissions to "Finance Forms" folder:

    You should see the file from that folder coming into search now:

    /spaces/6/finance/files/26/vendor-information-form_2019-docx

    /searchresults?keyword=REMITTANCE%20INFO

    Thanks,
    Raghav

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