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Inactive user email template (74) | Communifire Support

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Posted in: Features and Functionality

Inactive user email template (74)

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  • Hi there,

    When the Inactive user email template is active, how often are these emails sent to inactive users? What defines an inactive user (not logging in within 6 months? 1 Year? Can this be customized?)

    Thanks,

    Shelby

  • Answered

    Hi Shelby,

    The Inactive User Email is sentto users who have not logged in after a set number of weeks. The number of weeks is controlled by a System Property named InactiveUserEmailWeeks. Currently this is set to two weeks on your site.  

    If you would like to change this, you can navigate to your system properties (/admin/settings/manage-system-properties) and search for InactiveUserEmailWeeks. 

    I hope this helps,
    Foster

  • Hi There, 

    This was very helpful, I am curious though as to what would qualify our users to be inactive (if they haven't logged on in x amount of weeks/months/year?)

    Thanks again,

  • Answered

    Hi Shelby,

    The number of weeks until a user is considered inactive is controlled by a System Property named InactiveUserEmailWeeks

    The default to this value is 2 weeks.

    I hope this helps,
    Foster

  • Hi there, 

    Thanks again for clearing up the definition of an inactive user, we now have that sorted on our intranet. I am now curious how often the inactive user emails will be sent (weekly, every other week, monthly?) and if there is a way to customize this.

    Thanks!

    Shelby

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