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Password Reset Emails | Communifire Support

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Posted in: Features and Functionality

Password Reset Emails

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  • hello - We just launched our site and it looks like our site is not sending out email notifications. We had a few people who needed to reset their passwords and the forgot password link never sends anything their way. Am i missing a setup?




  • Hello  Amanda Ouellette 

    Is Email Sending enabled for your site? You can check this by going to Control Panel > System > General Settings > Email Settings

    Make sure the Enable Email Sending checkbox is checked. This is often turned off during the construction of your intranet so emails aren't accidentally sent to users before the launch.

  • Hi Nathaniel -  Yup, the enable email sending checkbox is checked.  Any other places that would cause a problem? I didn't change any of the settings within the email settings. 

  • Answered

    Hi Amanda,

    I did see some errors in your Exception Log relating to emails not sending. I adjusted some settings to hopefully fix these errors. Can you please try sending the Password Reset email again now?


  • Hi Foster - that did the trick, I'm receiving emails now!! 


    thanks for the help :)  

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