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Password Reset emails not sending | Communifire Support

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Posted in: Features and Functionality

Password Reset emails not sending

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  • sallott

    Hi, it seems our users are not getting their password reset emails, how would I be able to check this is working?  I tried sending an email from the send email link on a profile, it says message sent successfully but was not received.  Have a couple of other users who haven't received password reset emails, nor did i get the test ones i sent to myself, can someone please advise?

    Thanks

    Steve

  • Foster

    Hi Steve,

    I made a small change to your email settings, can you try sending an email again? 

    Thanks,
    Foster

  • sallott

    Looks like that got it :)  Was it a setting that could have been changed this side or was it your side only?

    Steve

  • Foster
    Answered

    Hi Steve,

    It was a change on our side. You shouldn't experience this issue again.

    Thanks for the quick confirmation that it's working!

    Best,
    Foster

  • sallott

    Awesome, thanks for the quick assistance, much appreciated!

  • sjackson

    We are having the same issue. Please advise.

  • Foster
    Answered

    Hi Stephanie,

    One of your co-workers brought this issue up earlier today and the issue should already be fixed on your site.

    Thanks!
    Foster

  • sjackson

    Thanks!

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