Loading ...

Error generating org chart | Communifire Support

Home » Spaces » Communifire Support » forum » Features and Functionality » Error generating org chart
Communifire Support

Leave Space :

Are you sure you want to leave this space?

Join this space:

Join this space?

Add a new tab

Add a hyperlink to the space navigation. You can link to internal or external web pages. Enter the Tab name and Tab URL. Upload or choose an icon. Then click Save.

The name that will appear in the space navigation.
The url can point to an internal or external web page.
Login to follow, share, and participate in this space.
Don’t have a support community login?Create your account now
Posted in: Features and Functionality

Error generating org chart

Subscribe to RSS
  • krdale01

    I don't think this is a bug but rather a problem we may have created on our end by automating the user uploads. Please advise on why we may be getting the "Error generating org chart" from duplicate users and how we might fix it.

    • There are 2 people with the ID 5. IDs should not be duplicated.
    • There are 2 people with the ID 9. IDs should not be duplicated.
    • There are 2 people with the ID 10. IDs should not be duplicated.
    • There are 2 people with the ID 12. IDs should not be duplicated.
    • There are 2 people with the ID 14. IDs should not be duplicated.
    • There are 2 people with the ID 17. IDs should not be duplicated.
    • There are 2 people with the ID 20. IDs should not be duplicated.
    • There are 2 people with the ID 21. IDs should not be duplicated.
    • There are 2 people with the ID 23. IDs should not be duplicated.
    • There are 2 people with the ID 29. IDs should not be duplicated.
    • There are 2 people with the ID 31. IDs should not be duplicated.
    • There are 2 people with the ID 32. IDs should not be duplicated.
    • There are 2 people with the ID 35. IDs should not be duplicated.
    • There are 2 people with the ID 37. IDs should not be duplicated.
    • There are 2 people with the ID 49. IDs should not be duplicated.
    • There are 2 people with the ID 50. IDs should not be duplicated.
    • There are 2 people with the ID 53. IDs should not be duplicated.
    • There are 2 people with the ID 54. IDs should not be duplicated.
    • There are 2 people with the ID 57. IDs should not be duplicated.
    • There are 2 people with the ID 64. IDs should not be duplicated.
    • There are 2 people with the ID 65. IDs should not be duplicated.
    • There are 2 people with the ID 66. IDs should not be duplicated.
    • There are 2 people with the ID 67. IDs should not be duplicated.
    • There are 2 people with the ID 69. IDs should not be duplicated.
    • There are 2 people with the ID 75. IDs should not be duplicated.
    • There are 2 people with the ID 105. IDs should not be duplicated.
    • There are 2 people with the ID 118. IDs should not be duplicated.
    • There are 2 people with the ID 119. IDs should not be duplicated.
    • There are 2 people with the ID 137. IDs should not be duplicated.
    • There are 2 people with the ID 142. IDs should not be duplicated.
    • There are 2 people with the ID 149. IDs should not be duplicated.
    • There are 2 people with the ID 156. IDs should not be duplicated.
    • There are 2 people with the ID 159. IDs should not be duplicated.
    • There are 2 people with the ID 161. IDs should not be duplicated.
    • There are 2 people with the ID 162. IDs should not be duplicated.
    • There are 2 people with the ID 164. IDs should not be duplicated.
    • There are 2 people with the ID 176. IDs should not be duplicated.
    • There are 2 people with the ID 180. IDs should not be duplicated.
    • There are 2 people with the ID 186. IDs should not be duplicated.
    • There are 2 people with the ID 193. IDs should not be duplicated.
    • There are 2 people with the ID 199. IDs should not be duplicated.
    • There are 2 people with the ID 200. IDs should not be duplicated.
    • There are 2 people with the ID 203. IDs should not be duplicated.
    • There are 2 people with the ID 216. IDs should not be duplicated.
    • There are 2 people with the ID 228. IDs should not be duplicated.
    • There are 2 people with the ID 230. IDs should not be duplicated.
    • There are 2 people with the ID 252. IDs should not be duplicated.
    • There are 2 people with the ID 311. IDs should not be duplicated.
    • There are 2 people with the ID 358. IDs should not be duplicated.
    • There are 2 people with the ID 399. IDs should not be duplicated.
    • There are 2 people with the ID 401. IDs should not be duplicated.
    • There are 2 people with the ID 545. IDs should not be duplicated.
    • There are 2 people with the ID 565. IDs should not be duplicated.
    • There are 2 people with the ID 583. IDs should not be duplicated.
    • There are 2 people with the ID 594. IDs should not be duplicated.
    • There are 2 people with the ID 596. IDs should not be duplicated.
    • There are 2 people with the ID 603. IDs should not be duplicated.
    • There are 2 people with the ID 630. IDs should not be duplicated.
    • There are 2 people with the ID 634. IDs should not be duplicated.
    • There are 2 people with the ID 642. IDs should not be duplicated.
    • There are 2 people with the ID 649. IDs should not be duplicated.
    • There are 2 people with the ID 681. IDs should not be duplicated.
    • There are 2 people with the ID 717. IDs should not be duplicated.
    • There are 2 people with the ID 720. IDs should not be duplicated.
    • There are 2 people with the ID 733. IDs should not be duplicated.
    • There are 2 people with the ID 748. IDs should not be duplicated.
    • There are 2 people with the ID 782. IDs should not be duplicated.
    • There are 2 people with the ID 802. IDs should not be duplicated.
    • There are 2 people with the ID 803. IDs should not be duplicated.
    • There are 2 people with the ID 831. IDs should not be duplicated.
    • There are 2 people with the ID 871. IDs should not be duplicated.
    • There are 3 people with the ID 1635. IDs should not be duplicated.
  • gskamau

    Hey Kris,

    This error usually occurs when there is a user who reports to themselves. Do you know if any user on your site was set to report to themselves?

    Grace

  • krdale01

    It's possible. I'm not sure. We had a few problems with org chart before. How can we address the issue. It seems have affected 72 users.

  • gskamau
    Answered

    Hey Kris,

    Carol Cunningham and Paul Harrington report to each other. This is creating a loop in the org chart. Update their profiles so they don't report to one another. This should fix the issue.

    Grace

  • krdale01

    I changed their profiles and it worked. Thanks

  • krdale01

    I'm receiving an error again about duplicate ID's. How can I find out which users are affected so I can change their profile info? It says people with ID 1695. Thanks

     

     

  • Foster

    Hi Kris,

    You can see a user ID in the URL when you edit a users profile:

    Typically, I find a user ID by going to Manage People then sorting by SignUp Date. Since the UserID's are created in chronological order, this makes it pretty easy to find the user you are looking for.

    In this case, the user had their Reports To field filled out twice, so I deleted the duplicate entry. The org chart should now be working for you as expected.

    Let me know if you have any additional questions.

    Thanks,
    Foster

Page 1 of 1 (7 items)