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I don't think this is a bug but rather a problem we may have created on our end by automating the user uploads. Please advise on why we may be getting the "Error generating org chart" from duplicate users and how we might fix it.
This error usually occurs when there is a user who reports to themselves. Do you know if any user on your site was set to report to themselves?
It's possible. I'm not sure. We had a few problems with org chart before. How can we address the issue. It seems have affected 72 users.
Carol Cunningham and Paul Harrington report to each other. This is creating a loop in the org chart. Update their profiles so they don't report to one another. This should fix the issue.
I changed their profiles and it worked. Thanks
I'm receiving an error again about duplicate ID's. How can I find out which users are affected so I can change their profile info? It says people with ID 1695. Thanks
You can see a user ID in the URL when you edit a users profile:
Typically, I find a user ID by going to Manage People then sorting by SignUp Date. Since the UserID's are created in chronological order, this makes it pretty easy to find the user you are looking for.
In this case, the user had their Reports To field filled out twice, so I deleted the duplicate entry. The org chart should now be working for you as expected.
Let me know if you have any additional questions.
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