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We are having some problems with the email functionality of our Communifire. We think that we have switched all of the right settings on but we aren't receiving emails when we would expect. Could someone look into this and let us know whether there's a setting issue?
We would like emails to be sent to everyone in our community at the following moments:
We are unable to receive any emails despite subscribing to spaces, requesting activity emails etc. I've looked extensively at the help center but I haven't found my answer. Could you let me know what we need to change within the settings?
Are you receiving any emails at all, or is just these issues that you are not receiving emails for?
As for your specific instances you would like emails sent:
1) We publish our company newsletter in a space on Communifire and we would like the community to get an email notification when the newsletter is published onto the site.
2) We would like a summary email of all of the new content added to the site once a week.
3) We have a forum space and we would like an email notification to come through to everyone in the community when someone posts a new discussion topic on the forum.
I hope this helps you out.
Is there a way of making it so that everytime a response is commented on the forum that someone gets an email? I.e. if I publish a topic on the discussion board, how can we notify the staff if someone replies to the email?
Because Communifire is so flexible, there are many ways to make announcements and notify users of new content.
We wrote a guide on this subject that explains several different ways you can communicate and notify your users.
How to Make an Announcement
There are 2 ways people can be notified:
Choose a location