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Good afternoon. We currently use the views icon on our pages to see how many times a specific page has been looked at by users. What we are now hoping to do is some type of built in metric or report export. The information we are looking to get is how many times a page(article) has been viewed as well as how many times a link has been clicked on, if possible.
At this time being able to select a date range of when this information occurred was not requested but may be in the future so if this is a possibility it would be helpful as well.
We do offer some analytics in this fashion. You can navigate to the Control Panel > Analytics.
Here you can see an Audience Overview , Membership Report and Search Analytics .
Is this the type of content you are looking for?
When I click on the analytics dropdown I do not get the the same list shown in the image in your link. I only see Audience Overview, Membership Report, and Search Analytics. Content Statistics seems like it is the closest thing to what we need but I do not have that option.
From looking at the screenshots in the documentation (https://my.axerosolutions.com/spaces/5/communifire-documentation/wiki/view/38506/content-statistics), I see where you can track views by date. But in the shot it only specifies by space. Would we be able to specify by article and/or post?
Also, for the graphs they show is there a feature to export that information to an external spreadsheet or graph?
This is available in our latest version, Communifire 7.0. Your site is currently on version 6.0. Please submit a private case here to request a site upgrade.
You can use Top Content and Manage Space: Top Content to track content views. You can filter by space and by content type. The analytics can't be exported.
Thank you. I have submitted a case for this. In the meantime do you know why we do not see the Content Statistics option under Analytics? Or is this also a function only in version 7.0?
Another question I was asked was if there is a way to go beyond a view count on the page but also a view/click count on links if/when they are included in posts.
"Content Statistics" is the part of 7.0 release.
Click analytics are not a part of content statistics. Search Analytics includes click-through rates for searches.
What about if the article posted also excludes a link to another source. Is there a metric that tracks how many people click the external link in the article?
Link clicks aren't tracked.
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