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Files, Word Documents and Preview | Communifire Support

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Posted in: Features and Functionality

Files, Word Documents and Preview

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  • mfullerton

    When using files and clicking on a Word document it goes to a page with properties.  

    When you do the same thing with a PDF it opens a pre-viewer.

    How to I have the word documents open when you click on the link in the file structure?

  • Foster

    Hi Mark,

    Are you saying that word documents are not showing previews at all? Can you specify a space that this is happening in?


  • mfullerton


    Clicking on the link opens this page.  Then you need to click the gear to open it.



  • mfullerton

    Anything?  Thanks

  • Foster

    Hi Mark,

    I apologize for the delay. We recently updated your site, and this issue should not occur again. In the meantime, you may need to re-upload this document (or check it out then back in) to have the preview re-appear.

    Please let me know if this works for you.


  • mfullerton

    Thank You.  I downloaded, deleted then uploaded the word documents.  They now show in the previewer.


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