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Share Email Feature | Communifire Support

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Posted in: Features and Functionality

Share Email Feature

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  • jbwilliams33

    I am having trouble using the "Share Email" feature from within the site. The email settings are set on th site but nothing is received. Can someone assist me? Thanks

  • Foster

    Hi Jason,

    Do you mean the Share Email checkbox that you find when you go to your account Preferences? 

     

    Thanks,
    Foster

  • jbwilliams33

    No, the "Forward to a friend" feature.

     

  • Foster

    Hi Jason,

    Can you ensure that Enable Email Setting is checked in the General Settings in the control panel?

    Thanks,
    Foster

  • jbwilliams33

    Yes, I have confirmed those settings along with adjusting the SMTP information. 

  • jbwilliams33

    Interesting update. Emails are now working but it takes from 10-15 minutes to receive the shared content. Any reason for the slowed delay?

  • Foster

    Hi Jason,

    If a lot of emails are being sent, sometimes the emails are throttled or queued up. This will cause a delay in emails. 

    Thanks,
    Foster

  • jbwilliams33

    I am the only person who is using this feature. Is there a log that can help me troubleshoot?

  • Foster

    Hi Jason,

    You can go to Control Panel > System > Exception Log to see if there are any errors being produced. 

    Thanks,
    Foster

  • jbwilliams33

    Foster,

    Thanks for your patience. There is nothing in the "Exception Log". The message sits in the "Queued Email Messages" for about 15-20 minutes being processed.

    Can we schedule a call or a screen share session?

     

     

  • Foster
    Answered

    Hi Jason,

    This is something that can be fixed by updating your site to Communifire 6.0. If this is something that you would like to do, please Submit A Private Case and we can coordinate a time to update your site. 

    Thanks,
    Foster

  • jbwilliams33

    Just to confirm, this delay is probably a bug with v5.2 and v6.0 will correct this issue?

  • Foster

    Hi Jason,

    That is correct. 

    Thanks,
    Foster