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I used to be able to reset the passwords for our staff and now I can't seem to do it. Is this still something an admin can do?
Hi Damien,Please create a private case here and include a screenshot of the error, you are getting while changing the password.Thanks,Aparna
I am not getting an error message, previously I was able change passwords for other staff and I can't find this option anymore. Is this still possible?
It can be done via Manage People (/admin/users/manage-users)
Click "Preferences" in the gear menu against the user record:
It will take you to the page where you can edit the password for the respective user:
Please go to Manage People > Gear icon > Preferences and you should be able to see the password option. Please try changing the password from there and let us know if you still face any issue in changing the passwords.Thanks,Aparna
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