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Password Changes | Communifire Support

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Communifire Support  Discussions
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Posted in: Features and Functionality

Password Changes

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  • Damien
    Damien McLeod Communifire Starter
    17 days ago

    I used to be able to reset the passwords for our staff and now I can't seem to do it. Is this still something an admin can do?

  • aparna
    Aparna Anand Axero Solutions
    17 days ago

    Hi Damien,

    Please create a private case here and include a screenshot of the error, you are getting while changing the password.

    Thanks,
    Aparna

  • Damien
    Damien McLeod Communifire Starter
    17 days ago

    Hi Aparna,

     

    I am not getting an error message, previously I was able change passwords for other staff and I can't find this option anymore. Is this still possible?

  • raghav_khunger
    Raghav Khunger Axero Solutions
    17 days ago
    Answered

    Hi Damien,

    It can be done via Manage People (/admin/users/manage-users)

    Click "Preferences" in the gear menu against the user record:

    It will take you to the page where you can edit the password for the respective user:

    Thanks,
    Raghav

  • aparna
    Aparna Anand Axero Solutions
    17 days ago
    Answered

    Please go to Manage People > Gear icon > Preferences and you should be able to see the password option. Please try changing the password from there and let us know if you still face any issue in changing the passwords.




    Thanks,
    Aparna

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