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Password Changes | Communifire Support

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Posted in: Features and Functionality

Password Changes

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  • Damien
    Damien McLeod New Member
    8/1/2019 06:12 AM

    I used to be able to reset the passwords for our staff and now I can't seem to do it. Is this still something an admin can do?

  • aparna
    Aparna Anand Axero Solutions
    8/1/2019 06:33 AM

    Hi Damien,

    Please create a private case here and include a screenshot of the error, you are getting while changing the password.

    Thanks,
    Aparna

  • Damien
    Damien McLeod New Member
    8/1/2019 06:48 AM

    Hi Aparna,

     

    I am not getting an error message, previously I was able change passwords for other staff and I can't find this option anymore. Is this still possible?

  • raghav_khunger
    Raghav Khunger Axero Solutions
    8/1/2019 06:55 AM
    Answered

    Hi Damien,

    It can be done via Manage People (/admin/users/manage-users)

    Click "Preferences" in the gear menu against the user record:

    It will take you to the page where you can edit the password for the respective user:

    Thanks,
    Raghav

  • aparna
    Aparna Anand Axero Solutions
    8/1/2019 06:56 AM
    Answered

    Please go to Manage People > Gear icon > Preferences and you should be able to see the password option. Please try changing the password from there and let us know if you still face any issue in changing the passwords.




    Thanks,
    Aparna

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