We are trying to use Cases for simple HR things like leave requests. I am struggling with a few things though.
Is this possible?
We will definitely want you to help you on all those above points.
Can you submit a private case Add Case for the same. Is it possible to add few more details regarding the user/space where you are facing that issue?
ok, have done that.
Was there ever a solution for this? I am having similar issues where I want someone to be able to start a new case and assign it to a person or department and trigger an email to that person telling them there is a new case (project) that need attention. I'm also wondering if there is a way to have a case go to multiple "projects".
If a new case is created with an assigned user, that person will receive an email notification that a case was created. Is this not happening for you? If so, could you make sure the user has email notifications enabled?
It isn't possible to make a case have multiple projects. You could use tags as an alternative.
Email is enabled site wide and I'm using myself as a test subject. How do I make sure that I have email notifications enabled? Also is there a way to enable email for all users?
Tags wont work because I need the option to notify multiple departments of a new case if it spans multiple teams. Any other suggestions?
Click your name in the header > Preferences and check the Email notifications section.
You can turn on email notifications for all users with Bulk Import Users . Create a CSV file of all your users with the following columns: Username, Email, Email notifications. In the Email notifications column, set the value as true. Below is an example.
You can make your CSV file by going to Control Panel > People > Manage People > Options and clicking Download CSV. Save the file then open it and delete all the columns you don't need.
I enabled my email settings, the CSV file I downloaded already has the email set to "true" for everyone, email is enabled site wide in the general settings. I still can't get a case to trigger an email notification. I disabled most of the email templates because we don't want a ton of emails sent out. Is there another setting I'm missing?
There's this error for email sending in your exception log:
Have you been receiving any emails from Communifire? Could you check the settings for your email server?
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