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Workflows | Communifire Support

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  • tjagresti

    How do I disable workflow/content approval?

    I've gone into a space and confirmed that workflow feature is not active.  I've tried to edit the workflow to deselect active but I cannot change it. I've tried to delete teh workflow step but I get a message that I cannot delete the workflow step.

     

    The space is set to unmoderated.

    So, what do I have to do to not get a notification that I have to approve content or workflow?  What am I missing?

  • gskamau

    Hey Thomas,

    When Workflow Settings are set to No, you shouldn't get notifications to approve content. What kind of content are you receiving notifications for?

    Grace

  • raghav_khunger

    Hi Thomas,

    Setting the Workflow for specific entity to "NO" should be enough to disable the Workflow:

     

    Thanks,
    Raghav

  • tjagresti

    No sir.  I keep getting notifications to approve content.

  • raghav_khunger
    Grace, can you check whether this behavior is specific to idea comment only?
  • tjagresti

    It's not just ideas?  Not sure where you got that.  I get request to approve content on all kinds of posting.  Comments to discussions, ideas, tasks.

  • tjagresti

    And the settings for the spaces are all set to No for workflow.

     

  • gskamau

    Hey Thomas,

    Could you share the space name where this is happening? Feel free to open a private case here if there is sensitive information.

    Grace

  • tjagresti

    I get content approval requests from Pilots, HR, Safety, Dispatch, New Hire Handbook, Training, Training Scheduling Workgroup....

    You get the idea?  All spaces.

  • tjagresti

    Add this twist.  Even when I get a notification that workflow is pending approval by workflow in my Activity Stream shows nothing.

  • gskamau

    Hey Thomas,

    Go to Control Panel > System > General Settings > Advanced Settings and uncheck Moderate article comments. You should stop receiving notifications to approve pending content.

    You won't be able to approve any pending comments after moderation is disabled, so I would recommend approving pending comments before disabling moderation. To do this, you must click the notification, hover over the comment, and click Approve.

    Grace

  • tjagresti

    I did this the day you wrote the reply.

    I am still getting the same notifications.  I rechecked everything again.  I need this to get fixed.  I can't be holding up discussions or other content flow while I am flying or on vacation.  

     

  • gskamau
    Answered

    Hey Thomas,

    Follow the steps below.

    1. Go to Control Panel > System > Application Settings
    2. Expand the Workflow Settings and Comment Workflow Settings sections
    3. Set the workflows to Off
    4. Click Submit

    Grace

  • tjagresti

    Done.  I'll let you know.

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